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Anonymous User
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Player keeps crashing

Hi,

 

My NowTV player keeps crashing on my Windows laptop. I have tried rebooting it and also tried uninstalling the player and deleting all associated files and reinstalling. This did nothing...

 

Any ideas on what's causing it to crash and what I can do to fix it?

 

T.I.A

14 REPLIES 14
Anonymous User
Not applicable
Hi gavs,

I should have mentioned that I have already done that.
For instance, the AppData folder is hidden by default but I can see that
folder.
Anonymous User
Not applicable

Thanks you so much! I had tried everything else suggested and nothing worked until this!.

 

Brilliant all up and running again.

Anonymous User
Not applicable

 

I've had the same problem but confirmed it is Bitdefender Advanced Threat Defense blocking it. No useful messages produced though 😤

 

You can just disable Advance Threat Defense temporarily to test, then once you've confirmed it is a Bitdefender problem you can set up a proper exception for 'Now TV Player.exe'

 

Find the the location of Now TV Player.exe and you can drag and drop it into the exception box.

 

 

Anonymous User
Not applicable

@Anonymous User Thank you for this troubleshooting step. Started working the instant BD was turned off.

Anonymous User
Not applicable

Suddenly developed this issue, nothing would work and I didnt want a re-install.

 

Latest Widnows 10 app patch seems to have solved it and PC and NOW TV is back working.

 

W