Player crashes since last update

[ToeDipper]

Hi Everyone,

Here's how I got mine working again after it went wrong while updating the player. I'm on Windows 7 laptop.

1. Delete the Now Player (app) using Control Panel - Add/Remove Programs

2. Restart.

3. Wait while everything loads until PC is idle. (Just in case !!)

4. Use your internet app to get to NOW TV website.

5. Log In and follow instructions to download NOW Player.

6. RELAX and watch the Ryder Cup!

Hope it works for you!

[StefanoIceCubeR]

Thank You!
it was my problem... anyway i didn't exclude

appdata\locallow\synamedia

and it seems working anyway

[Kenjara]

This is still broken and there has not even been an official response yet.

Do they even look at these forums?

[RoyB]

@Kenjara 

Rather unlikely, as this is pretty much a customer to customer Community.

If you want Now’s attention, post on their Twitter feed, contact Live Chat or email customerservice @ nowtv.com (removing the spaces I added to stop the forum software eating email addresses).

[dcl]

For BitDefender GravityZone policy users: excluding only AppData\Roaming\NOW TV from Advanced Threat Control (ACT/IDS) only, seemed to work for me.

[Ian_B]

Where in Bitefender did you do this? Sorry, not as Techy as I thought I was.