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Anonymous User
Not applicable

Player crashes since last update

It was fine until the last update, it prompted me to download it, I did, since then it hasn't loaded once. It comes up, it buffers, it disappears. Repeat. 


I've cleared the cache of my device,  I've made sure there's nothing left in the app data folder, I've uninstalled it fully, many times, it does the exact same thing, every single time, its getting to be really frustrating


Does anyone have any way to fix this, nowtv is currently unusable for me

Anonymous User
Not applicable

Hi Everyone,


Here's how I got mine working again after it went wrong while updating the player. I'm on Windows 7 laptop.


1. Delete the Now Player (app) using Control Panel - Add/Remove Programs


2. Restart.


3. Wait while everything loads until PC is idle. (Just in case !!)


4. Use your internet app to get to NOW TV website.


5. Log In and follow instructions to download NOW Player.


6. RELAX and watch the Ryder Cup!


Hope it works for you!

Anonymous User
Not applicable

Same here.


Update clearly wasn't tested before being published.


App just closes without error after update.


Cheers guys! Just in time for race weekend. 😞

Anonymous User
Not applicable

Cant find much of use in terms of error messages


Faulting application name: NOW TV Player.exe, version:, time stamp: 0x5ba8f866
Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x82dc99a2
Exception code: 0xc0000409
Fault offset: 0x0009eddb
Faulting process ID: 0x6384
Faulting application start time: 0x01d7b11e1c9a3744
Faulting application path: C:\Users\.....\AppData\Roaming\NOW TV\NOW TV Player\NOW TV Player.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll

Anonymous User
Not applicable

Ditto here. One update, all the suggested fixes plus a few improvised (trawling regedit), and absolutely no success.

Anonymous User
Not applicable

This is still broken and there has not even been an official response yet.


Do they even look at these forums?


@Anonymous User 


Rather unlikely, as this is pretty much a customer to customer Community.


If you want Now’s attention, post on their Twitter feed, contact Live Chat or email customerservice @ (removing the spaces I added to stop the forum software eating email addresses).

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.