Player crashes since last update

[Anonymous User]

It was fine until the last update, it prompted me to download it, I did, since then it hasn't loaded once. It comes up, it buffers, it disappears. Repeat. 

I've cleared the cache of my device,  I've made sure there's nothing left in the app data folder, I've uninstalled it fully, many times, it does the exact same thing, every single time, its getting to be really frustrating

Does anyone have any way to fix this, nowtv is currently unusable for me

[Anonymous User]

Hi Everyone,

Here's how I got mine working again after it went wrong while updating the player. I'm on Windows 7 laptop.

1. Delete the Now Player (app) using Control Panel - Add/Remove Programs

2. Restart.

3. Wait while everything loads until PC is idle. (Just in case !!)

4. Use your internet app to get to NOW TV website.

5. Log In and follow instructions to download NOW Player.

6. RELAX and watch the Ryder Cup!

Hope it works for you!

[Kenjara]

Same here.

Update clearly wasn't tested before being published.

App just closes without error after update.

Cheers guys! Just in time for race weekend. 😞

[Kenjara]

Cant find much of use in terms of error messages

Faulting application name: NOW TV Player.exe, version: 8.7.0.0, time stamp: 0x5ba8f866
Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x82dc99a2
Exception code: 0xc0000409
Fault offset: 0x0009eddb
Faulting process ID: 0x6384
Faulting application start time: 0x01d7b11e1c9a3744
Faulting application path: C:\Users\.....\AppData\Roaming\NOW TV\NOW TV Player\NOW TV Player.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll

[Anonymous User]

Ditto here. One update, all the suggested fixes plus a few improvised (trawling regedit), and absolutely no success.

[Kenjara]

This is still broken and there has not even been an official response yet.

Do they even look at these forums?

[RoyB]

@Kenjara 

Rather unlikely, as this is pretty much a customer to customer Community.

If you want Now’s attention, post on their Twitter feed, contact Live Chat or email customerservice @ nowtv.com (removing the spaces I added to stop the forum software eating email addresses).