cancel
Showing results for 
Search instead for 
Did you mean: 
marlowe12
Advocate

Re: Player crashes on launch

This is amazingly frustrating.  I signed up to NowTV on Chromebook before discovering (after the subs had been collected, obvs) that it doesn't work on Chromebooks.  So I dig out a laptop, and it doesn't work on that, seemingly because I have Bitdefender on the laptop??  Is this just a poorly supported side-project for Sky or something?  

0 Thanks
Reply
RoyB
Legend

Re: Player crashes on launch

@marlowe12 

 

Have you asked yourself the same question about Bitdefender?

 

Quite alone among tens of antivirus products, Bitdefender takes exception to how the NowTV player is coded.

 

And products like Bitdefender are there, supposedly, to protect you against malware. Which the NowTV Player manifestly isn’t.

 

So Bitdefender is putting up a false positive response to this Player; and they have to figure out the fault in their logic and fix it.

 

So nothing here for Now to fix at all.

 

Maybe you should switch to an antivirus that isn’t open to such charges of being a ‘poorly supported side project’? Malwarebytes is my go-to product here.

Line 3. Overhead, without any fuss, the stars were going out…..
0 Thanks
Reply
CChrzaszcz
Advocate

Re: Player crashes on launch

I was having the same issue and this solved the issue for me by adding NOW TV player to the exception list on Bitdefender.

 

On Bitdefender Total Security app on your laptop go to Protection > Advanced Thread Defense (open) > Manage Exceptions > Add an Exception 

 

Then browse for the NOW TV Player launcher. On my laptop I found it in the below path:

 

C:\Users\(your username)\AppData\Roaming\NOW TV\NOW TV Player\NOW TV Player.exe

 

 

ProblemSolver
Advocate

Re: Player crashes on launch

Thank you for posting this: Bitdefender was the problem and adding MoeTVPlayer to the exceptions list solved the problem. I hope everyone finds this solution.

0 Thanks
Reply
Tpazz
Advocate

Re: Player crashes on launch

I am having this issue still! Any idea how to fix? Cant find the cisco folder and dont have bitdefender?

0 Thanks
Reply
David1
Advocate

Re: Player crashes on launch

Thanks so much for posting about Bitdefender…solved this annoying problem but do wish the NOW TV admins will put this in their general FAQ list as there seem to be a few of us! 

gaspa
Advocate

Re: Player crashes on launch

@ Cchrzaszcz Thanks for this, worked for me after several hours of total frustration👍

 

Nb. on my attempt the final 'Now TV Player.exe' appears without the '.exe', but the Bitdefender exception browser adds the '.exe. itself. Had me slightly bamboozled for few minutes anyway!

0 Thanks
Reply
Gubbiolo
Newbie

Re: Player crashes on launch

it's working!

0 Thanks
Reply