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Anonymous User
Not applicable

‎20-05-2017 18:46

NowTV player not working

I have not been able to get the NowTV app working on my Mac.

 

Every time I click on the play button on the NowTV website, the NowTV Player Electron app pops up and then just keep spinning the 4 colored circles. So I got curious put a line in the extract electron.js bundle to pop up devtools when it opens. It appears the for some reason Cisco's VideoGuard DRM websocket server was not able to start up. I have no local servers bound to those websocket ports.

 

I'm on a macOS 10.12.4, MBP Early 2013 15" Retina.

 

watch.nowtv.com/:2624 Warning: Accessing PropTypes via the main React package is deprecated. Use the prop-types package from npm instead.
printWarning @ watch.nowtv.com/:2624
watch.nowtv.com/:5736 Download the React DevTools for a better development experience: https://fb.me/react-devtools
watch.nowtv.com/:2624 Warning: Track: React.createClass is deprecated and will be removed in version 16. Use plain JavaScript classes instead. If you're not yet ready to migrate, create-react-class is available on npm as a drop-in replacement.
printWarning @ watch.nowtv.com/:2624
(index):28237WebSocket connection to 'wss://drmlocal.cisco.com:13526/' failed: Error in connection establishment: net::ERR_CONNECTION_REFUSED
openSocketOnPort @ (index):28237
openSocket @ (index):28370
VGUnpluggedController.that.connect @ (index):28431
monitorConnect @ (index):28900
VGDRM._methodHooks.Init @ (index):28995
(anonymous) @ (index):28551
(anonymous) @ (index):49958
VgdrmWrapper.init @ (index):49951
CiscoPlayer.callVgdrmInit @ (index):50853
CiscoPlayer.bootstrap @ (index):50668
Player.initialiseDrm @ (index):29483
initialise @ (index):25241
componentWillMount @ (index):78245
(anonymous) @ (index):16905
measureLifeCyclePerf @ (index):16632
performInitialMount @ (index):16904
mountComponent @ (index):16815
mountComponent @ (index):9344
performInitialMount @ (index):16928
mountComponent @ (index):16815
mountComponent @ (index):9344
mountChildren @ (index):15948
_createInitialChildren @ (index):13009
mountComponent @ (index):12828
mountComponent @ (index):9344
updateChildren @ (index):16387
_reconcilerUpdateChildren @ (index):15918
_updateChildren @ (index):16022
updateChildren @ (index):16009
_updateDOMChildren @ (index):13248
updateComponent @ (index):13066
receiveComponent @ (index):13028
receiveComponent @ (index):9423
_updateRenderedComponent @ (index):17311
_performComponentUpdate @ (index):17281
updateComponent @ (index):17202
receiveComponent @ (index):17104
receiveComponent @ (index):9423
_updateRenderedComponent @ (index):17311
_performComponentUpdate @ (index):17281
updateComponent @ (index):17202
performUpdateIfNecessary @ (index):17118
performUpdateIfNecessary @ (index):9455
runBatchedUpdates @ (index):9044
perform @ (index):10336
perform @ (index):10336
perform @ (index):8983
flushBatchedUpdates @ (index):9066
closeAll @ (index):10402
perform @ (index):10349
batchedUpdates @ (index):19560
enqueueUpdate @ (index):9094
enqueueUpdate @ (index):18529
enqueueSetState @ (index):18724
ReactComponent.setState @ (index):3107
handleChange @ (index):23600
dispatch @ (index):23983
(anonymous) @ (index):69790
(anonymous) @ (index):55846
(anonymous) @ (index):24940
dispatch @ (index):24714
(anonymous) @ (index):55818
_tickCallback @ internal/process/next_tick.js:103
(index):28237WebSocket connection to 'wss://drmlocal.cisco.com:26819/' failed: Error in connection establishment: net::ERR_CONNECTION_REFUSED
openSocketOnPort @ (index):28237
openSocket @ (index):28370
VGUnpluggedController.that.connect @ (index):28431
monitorConnect @ (index):28900
VGDRM._methodHooks.Init @ (index):28995
(anonymous) @ (index):28551
(anonymous) @ (index):49958
VgdrmWrapper.init @ (index):49951
CiscoPlayer.callVgdrmInit @ (index):50853
CiscoPlayer.bootstrap @ (index):50668
Player.initialiseDrm @ (index):29483
initialise @ (index):25241
componentWillMount @ (index):78245
(anonymous) @ (index):16905
measureLifeCyclePerf @ (index):16632
performInitialMount @ (index):16904
mountComponent @ (index):16815
mountComponent @ (index):9344
performInitialMount @ (index):16928
mountComponent @ (index):16815
mountComponent @ (index):9344
mountChildren @ (index):15948
_createInitialChildren @ (index):13009
mountComponent @ (index):12828
mountComponent @ (index):9344
updateChildren @ (index):16387
_reconcilerUpdateChildren @ (index):15918
_updateChildren @ (index):16022
updateChildren @ (index):16009
_updateDOMChildren @ (index):13248
updateComponent @ (index):13066
receiveComponent @ (index):13028
receiveComponent @ (index):9423
_updateRenderedComponent @ (index):17311
_performComponentUpdate @ (index):17281
updateComponent @ (index):17202
receiveComponent @ (index):17104
receiveComponent @ (index):9423
_updateRenderedComponent @ (index):17311
_performComponentUpdate @ (index):17281
updateComponent @ (index):17202
performUpdateIfNecessary @ (index):17118
performUpdateIfNecessary @ (index):9455
runBatchedUpdates @ (index):9044
perform @ (index):10336
perform @ (index):10336
perform @ (index):8983
flushBatchedUpdates @ (index):9066
closeAll @ (index):10402
perform @ (index):10349
batchedUpdates @ (index):19560
enqueueUpdate @ (index):9094
enqueueUpdate @ (index):18529
enqueueSetState @ (index):18724
ReactComponent.setState @ (index):3107
handleChange @ (index):23600
dispatch @ (index):23983
(anonymous) @ (index):69790
(anonymous) @ (index):55846
(anonymous) @ (index):24940
dispatch @ (index):24714
(anonymous) @ (index):55818
_tickCallback @ internal/process/next_tick.js:103
(index):28237WebSocket connection to 'wss://drmlocal.cisco.com:19274/' failed: Error in connection establishment: net::ERR_CONNECTION_REFUSED
openSocketOnPort @ (index):28237
openSocket @ (index):28370
VGUnpluggedController.that.connect @ (index):28431
monitorConnect @ (index):28900
VGDRM._methodHooks.Init @ (index):28995
(anonymous) @ (index):28551
(anonymous) @ (index):49958
VgdrmWrapper.init @ (index):49951
CiscoPlayer.callVgdrmInit @ (index):50853
CiscoPlayer.bootstrap @ (index):50668
Player.initialiseDrm @ (index):29483
initialise @ (index):25241
componentWillMount @ (index):78245
(anonymous) @ (index):16905
measureLifeCyclePerf @ (index):16632
performInitialMount @ (index):16904
mountComponent @ (index):16815
mountComponent @ (index):9344
performInitialMount @ (index):16928
mountComponent @ (index):16815
mountComponent @ (index):9344
mountChildren @ (index):15948
_createInitialChildren @ (index):13009
mountComponent @ (index):12828
mountComponent @ (index):9344
updateChildren @ (index):16387
_reconcilerUpdateChildren @ (index):15918
_updateChildren @ (index):16022
updateChildren @ (index):16009
_updateDOMChildren @ (index):13248
updateComponent @ (index):13066
receiveComponent @ (index):13028
receiveComponent @ (index):9423
_updateRenderedComponent @ (index):17311
_performComponentUpdate @ (index):17281
updateComponent @ (index):17202
receiveComponent @ (index):17104
receiveComponent @ (index):9423
_updateRenderedComponent @ (index):17311
_performComponentUpdate @ (index):17281
updateComponent @ (index):17202
performUpdateIfNecessary @ (index):17118
performUpdateIfNecessary @ (index):9455
runBatchedUpdates @ (index):9044
perform @ (index):10336
perform @ (index):10336
perform @ (index):8983
flushBatchedUpdates @ (index):9066
closeAll @ (index):10402
perform @ (index):10349
batchedUpdates @ (index):19560
enqueueUpdate @ (index):9094
enqueueUpdate @ (index):18529
enqueueSetState @ (index):18724
ReactComponent.setState @ (index):3107
handleChange @ (index):23600
dispatch @ (index):23983
(anonymous) @ (index):69790
(anonymous) @ (index):55846
(anonymous) @ (index):24940
dispatch @ (index):24714
(anonymous) @ (index):55818
_tickCallback @ internal/process/next_tick.js:103
(index):28237WebSocket connection to 'wss://drmlocal.cisco.com:17354/' failed: Error in connection establishment: net::ERR_CONNECTION_REFUSED
openSocketOnPort @ (index):28237
openSocket @ (index):28370
VGUnpluggedController.that.connect @ (index):28431
monitorConnect @ (index):28900
VGDRM._methodHooks.Init @ (index):28995
(anonymous) @ (index):28551
(anonymous) @ (index):49958
VgdrmWrapper.init @ (index):49951
CiscoPlayer.callVgdrmInit @ (index):50853
CiscoPlayer.bootstrap @ (index):50668
Player.initialiseDrm @ (index):29483
initialise @ (index):25241
componentWillMount @ (index):78245
(anonymous) @ (index):16905
measureLifeCyclePerf @ (index):16632
performInitialMount @ (index):16904
mountComponent @ (index):16815
mountComponent @ (index):9344
performInitialMount @ (index):16928
mountComponent @ (index):16815
mountComponent @ (index):9344
mountChildren @ (index):15948
_createInitialChildren @ (index):13009
mountComponent @ (index):12828
mountComponent @ (index):9344
updateChildren @ (index):16387
_reconcilerUpdateChildren @ (index):15918
_updateChildren @ (index):16022
updateChildren @ (index):16009
_updateDOMChildren @ (index):13248
updateComponent @ (index):13066
receiveComponent @ (index):13028
receiveComponent @ (index):9423
_updateRenderedComponent @ (index):17311
_performComponentUpdate @ (index):17281
updateComponent @ (index):17202
receiveComponent @ (index):17104
receiveComponent @ (index):9423
_updateRenderedComponent @ (index):17311
_performComponentUpdate @ (index):17281
updateComponent @ (index):17202
performUpdateIfNecessary @ (index):17118
performUpdateIfNecessary @ (index):9455
runBatchedUpdates @ (index):9044
perform @ (index):10336
perform @ (index):10336
perform @ (index):8983
flushBatchedUpdates @ (index):9066
closeAll @ (index):10402
perform @ (index):10349
batchedUpdates @ (index):19560
enqueueUpdate @ (index):9094
enqueueUpdate @ (index):18529
enqueueSetState @ (index):18724
ReactComponent.setState @ (index):3107
handleChange @ (index):23600
dispatch @ (index):23983
(anonymous) @ (index):69790
(anonymous) @ (index):55846
(anonymous) @ (index):24940
dispatch @ (index):24714
(anonymous) @ (index):55818
_tickCallback @ internal/process/next_tick.js:103
(index):1 Mixed Content: The page at 'https://watch.nowtv.com/player/bundle/' was loaded over HTTPS, but requested an insecure image 'http://epgstatic.sky.com/epgdata/1.0/newchanlogos/0/0/skychbskycinemalightnow.png'. This content should also be served over HTTPS.
(index):78881 Response from platform:  {"status":200,"statusText":"OK","headers":{"X-NowTV-SessionID":"na","X-NowTV-Token":"71-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","Date":"Sat, 20 May 2017 17","Vary":"Accept","X-Forwarded-For":"86.134.60.187","Content-Type":"application/json","Access-Control-Allow-Origin":"*","Access-Control-Expose-Headers":"X-NowTV-Token","Access-Control-Allow-Credentials":"true","Connection":"Keep-Alive","Content-Length":"3191"},"responseText":"{\"crid\":\"9fcf606d6cb9b510VgnVCM1000000b43150a____\",\"deliveryUrl\":\"http://pc-nowtv-ak.vod.sky.com/skyplayer/MIP_OTT_VOD/HLS/BSKY_SKYMOVIES/MOH…1_8/BSKY_SKYMOVIES_MOHL0000000002848671_8.m3u8?c3.ri=13484782263072880152\",\"drm\":\"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\",\"bookmarkTimeInSeconds\":0,\"closedCaptioned\":true,\"jSessionId\":\"na\",\"eventApi\":{\"heartbeat\":{\"method\":\"POST\",\"uriTemplate\":\"https://playout.nowtv.com/vod/EiRhMzk0YjIxZi05MmMxLTRhYTYtYWY0YS1iNmJjZTQ3Z…KSjt8IrKhTijUQY0IAJyfNkyexcBL_rkAfohA/heartbeat?bookmarkTimeInSeconds={n}\",\"heartbeatFrequency\":600,\"tolerance\":21600,\"maxPlayout\":28800},\"start\":{\"method\":\"POST\",\"uriTemplate\":\"https://playout.nowtv.com/vod/9fcf606d6cb9b510VgnVCM1000000b43150a____/even…wYV9fX18gxKSjt8IrKhTijUQY0IAJyfNkyexcBL_rkAfohA&bookmarkTimeInSeconds={n}\"},\"stop\":{\"method\":\"POST\",\"uriTemplate\":\"https://playout.nowtv.com/vod/9fcf606d6cb9b510VgnVCM1000000b43150a____/even…wYV9fX18gxKSjt8IrKhTijUQY0IAJyfNkyexcBL_rkAfohA&bookmarkTimeInSeconds={n}\"},\"end\":{\"method\":\"POST\",\"uriTemplate\":\"https://playout.nowtv.com/vod/EiRhMzk0YjIxZi05MmMxLTRhYTYtYWY0YS1iNmJjZTQ3Z…KSjt8IrKhTijUQY0IAJyfNkyexcBL_rkAfohA/event/end?bookmarkTimeInSeconds={n}\"}},\"profileId\":\"3a2451610e529e68db28abc17b31f6bf1ccfab59\",\"assetId\":\"BSKY_SKYMOVIES_MOHL0000000002848671_8\",\"analytics\":{\"trackingId\":\"4de9fb7fdd26e38da825996ee3a2fb64\",\"assetName\":\"9fcf606d6cb9b510VgnVCM1000000b43150a____-Suicide 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(index):80336 Parsing platform request:  {"crid":"9fcf606d6cb9b510VgnVCM1000000b43150a____","deliveryUrl":"http://pc-nowtv-ak.vod.sky.com/skyplayer/MIP_OTT_VOD/HLS/BSKY_SKYMOVIES/MOH…71_8/BSKY_SKYMOVIES_MOHL0000000002848671_8.m3u8?c3.ri=13484782263072880152","drm":"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","bookmarkTimeInSeconds":0,"closedCaptioned":true,"jSessionId":"na","eventApi":{"heartbeat":{"method":"POST","uriTemplate":"https://playout.nowtv.com/vod/EiRhMzk0YjIxZi05MmMxLTRhYTYtYWY0YS1iNmJjZTQ3Z…gxKSjt8IrKhTijUQY0IAJyfNkyexcBL_rkAfohA/heartbeat?bookmarkTimeInSeconds={n}","heartbeatFrequency":600,"tolerance":21600,"maxPlayout":28800},"start":{"method":"POST","uriTemplate":"https://playout.nowtv.com/vod/9fcf606d6cb9b510VgnVCM1000000b43150a____/even…TUwYV9fX18gxKSjt8IrKhTijUQY0IAJyfNkyexcBL_rkAfohA&bookmarkTimeInSeconds={n}"},"stop":{"method":"POST","uriTemplate":"https://playout.nowtv.com/vod/9fcf606d6cb9b510VgnVCM1000000b43150a____/even…TUwYV9fX18gxKSjt8IrKhTijUQY0IAJyfNkyexcBL_rkAfohA&bookmarkTimeInSeconds={n}"},"end":{"method":"POST","uriTemplate":"https://playout.nowtv.com/vod/EiRhMzk0YjIxZi05MmMxLTRhYTYtYWY0YS1iNmJjZTQ3Z…gxKSjt8IrKhTijUQY0IAJyfNkyexcBL_rkAfohA/event/end?bookmarkTimeInSeconds={n}"}},"profileId":"3a2451610e529e68db28abc17b31f6bf1ccfab59","assetId":"BSKY_SKYMOVIES_MOHL0000000002848671_8","analytics":{"trackingId":"4de9fb7fdd26e38da825996ee3a2fb64","assetName":"9fcf606d6cb9b510VgnVCM1000000b43150a____-Suicide Squad","cdn":"AKAMAI","playerNamePrefix":"BSkyB-NOWTV-"},"session":{"streamingTicketId":"a394b21f-92c1-4aa6-af4a-b6bce47d9ea0"},"promos":{"minimumBitRate":2500,"playlist":{"timeout":1000,"uri":"http://2356e.v.fwmrm.net/ad/g/1?nw=144750&prof=144750:sky_uk_nowtv_live&vci…b+vicb+emcr+aeti;_fw_vcid2=144750:e53b05bbe76ad221b0e583f878e5ec5eddaea933;","parameters":{"domain":"http://2356e.v.fwmrm.net","networkId":"144750","playerProfile":"sky_uk_nowtv_live","contentId":"9fcf606d6cb9b510VgnVCM1000000b43150a____","siteId":"NowTV:Device","response":"vast2","userId":"e53b05bbe76ad221b0e583f878e5ec5eddaea933"}},"videoTimeout":2000}}
(index):69678 [info:playerApiService] cdns:  [{"url":"http://pc-nowtv-ak.vod.sky.com/skyplayer/MIP_OTT_VOD/HLS/BSKY_SKYMOVIES/MOH…71_8/BSKY_SKYMOVIES_MOHL0000000002848671_8.m3u8?c3.ri=13484782263072880152","name":"AKAMAI"}]
(index):69678 [info:playerApiService] Licence Token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
(index):69678 [info:playerApiService] Reporting Data:  {"assetTitle":"9fcf606d6cb9b510VgnVCM1000000b43150a____-Suicide Squad","viewerId":"4de9fb7fdd26e38da825996ee3a2fb64","customTags":{"appversion":"2.2.1","serialnumber":"7e1b27d9538109b0cee0be8dbe850dbc095f93d3","contenttype":"*contenttype*","channelname":"*channelname*","contentname":"*contentname*","season":"*season*","episode":"*episode*"}}
(index):69678 [info:playerApiService] Content Id: 9fcf606d6cb9b510VgnVCM1000000b43150a____
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