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Mentor

Re: NowTV Player keeps jumping

Safari. 

 

I did try deleting the Player app to see if I could go back to Silverlight, but it wouldn't give me that option.

 

Oh well. 

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Legend 5
Legend 5

Re: NowTV Player keeps jumping

@Brandscill @Grumbling

 

There do seem to be a few bugs at the mo, although I don't get jumping issues on the app myself.

 

As an alternative until the player is improved if you have Silverlight installed on your machine, you can still use Firefox to watch in-browser via Silverlight (if you don't have Silverlight installed Firefox also prompts  to install the app).

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NOW TV Team
NOW TV Team

Re: NowTV Player keeps jumping

Hi there here is some more information we have regarding the Mac/ silverlight issues, hope this helps..

 

The NOW TV Player has been created for Mac users following the withdrawal of Silverlight

 

Microsoft has now withdrawn Silverlight support for Macs, so if customers don’t already have Silverlight installed, they’ll no longer be able to download it. NOW TV have create an alternative way of viewing for Mac users the NOW TV Player
 

How to install the NOW TV Player

 

To trigger the Player download, you’ll need to choose something to watch and hit play. You’ll then be prompted to download the Player.

 

Troubleshooting

 
1.Restart the NOW TV Player Close the NOW TV Player, go back to the NOW TV website and re-launch the NOW TV Player by clicking play on the show, movie or sports program again.
2.Reinstall the NOW TV Player
3.If the customer's unable to download the NOW TV Player file, send them this link to direct download it web.static.nowtv.com/watch/NOWTVPlayerInstaller.zip

 

More details on how to install and troubleshoot the player for Mac can be found on iKnow2, look for "NOW TV Player for Mac"

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Nadine-K
The Now TV Team 🙂
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Mentor

Re: NowTV Player keeps jumping

Thanks for your message. I have reinstalled the player but it is still jumping on Mac. 

 

As I said before, it works fine on android but it would be nice to have it working the same via laptop.

 

 

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Scholar 2

Re: NowTV Player keeps jumping

When the video is jumping what is your CPU doing? Can you look at Activity Monitor to see if anything is maxing it out? You might see a process called 'ciscovideoguard' using a lot of CPU.