NowTV Player App won't display images, only plays sound

[Anonymous User]

Since this morning I have been unable to watch any NowTV as the player only displays a black blank screen.  Audio works but no images.  i have tried reinstalling many times and have used multiple browsers. I have also restarted my Mac but nothing works. This is rubbish and not likely to help keep me paying for the service.

[Anonymous User · Accepted solution]

@Anonymous User

Hi there, welcome to the fourm, by any chance is it the old player or new player you were using the newest player we released? as there has been a technical glitch with the new player, which we are currently working on fixing, so once resolved you should be able to stream with no problems. 

[Anonymous User]

Presumably the new one? when will the issues be resolved?

[Anonymous User]

@Anonymous User

Ah yes the new one has been removed, and currently in the process of being fixed, i will keep you updated when we know more of when this will be resolved.

[Anonymous User]

Also check these steps as follows this should help

Check you have the broken release

          1. Launch the NOW TV Player App

          2. Click on “About NOW TV Player” in the NOW TV Player menu in the menu bar

          3. Verify version number is 2.1.0

To resolve:

          1. Hit Command+Shift+G from the Mac OS X desktop and enter                                                    

           ~/Library/Cisco/VideoGuardPlayer/VideoGuard8

          2. Double click “uninstall.command”

          3. Hit Command+Shift+G from the Mac OS X desktop and enter ~/Applications

          move NOWTV Player.app to trash

          4. Select some content to play and follow the steps to re download the Player

[Anonymous User]

Hi there,

Version 2.1.1 still isnt working for me after following your steps above.

Cheers,

Jack

[Anonymous User]

@Anonymous User

Hi Jack, wel let you know when we have solved the bug with the new player 🙂

[Anonymous User]

How can you mark this as solved. I have the same issues with 2.1.4 which is the latest version from your site.

If i released software like this i would get sacked

Pointless telling people to delete applications and then download the same buggy version !!!

All I can say is I am glad i only have a trial as I would not pay for this piece of junk

[Anonymous User]

Hi,

I'm having the same issue... No images just dound after the new install...

I uninstalled the new buggy player... Now I can't seem to be able to download the player to reinstall!

Everything I click on to watch, to trigger a download option does nothing except cause a loading symbol to flicker on the screen for a split second.

This is frankly unacceptable for a paid service.

C

[Anonymous User]

Hi there,

I've followed the guidelines to uninstall version 2.1.1 but I can't seem to find a way to download the previous version of 2.1.0.

Is there any further information when the bug will be fixed?

Thanks