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Anonymous User
Not applicable

NowTV App completely broken on Windows 10 S

I've taken a movies pass, and I cannot get the Microsoft Store NowTV App working.

 

It says "Somethings not right, give it a moment or check NowTV.com/status for updates" when I sign-in

 

I have Windows 10 S on a small netbook which only allows apps from the Microsoft Store - which is fine for most modern apps, but it seems the NowTV app is completely broken and it seems I'm not alone - many reviews on Microsoft Store are complaining that is bust.

 

https://www.microsoft.com/store/productId/9WZDNCRDM157

 

I cannot call a call centre to get help or a refund and LiveChat seems next to useless.

 

Please can someone from NowTV please let me know when this will be fixed

 

Thanks.

 

 

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Anonymous User 

This is a customer forum, so don't be shocked if you don't get a response. 

 

There are several ways of getting in touch. Use the below link.

 

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

@nowtv how can you not take trading standards into consideration while your application does not fulfill your promise to your paying customers?

 

I am a developer, I can see what's wrong, it's easy to fix; does your management or development teams not understand the product you are selling? If I sold eggs, I know eggs.

 

You have us over a barrel and you know it.

 

Fix your application and reply to your customers, it's the least you can do.