24-08-2022 19:09
App loads and shuts down within a few seconds.
I'm not running bitdefender.
Windows11
I've rebooted/reinstalled several times.
Any suggestions?
Solved! Go to Solution.
03-10-2022 22:48
I received this email from NOW TV Support, and following the instructions worked for me - it seems there is an issue with downloading the app from Chrome:
4.Once signed in to the account, try to watch any Entertainment content on it. You'll get a pop up to download NOW Player on your Laptop, click on install and then try watching the content 2.Since when are you facing the issue? 3.Are you facing same issue on all the other devices too? 4.Exact error code or error message you are getting on the screen? 5.Are you facing this issue while watching a particular content or show or on all contents? 6.Internet speed you are getting on the device using this link : speedtest 7.Help us with the short video and images of the issue faced. I'd appreciate your response with the details so that we can sort this at earliest. Reply to this email without changing the subject line, and we’ll get back to you as soon as possible. |
24-08-2022 19:21
@Anonymous User
Best to do a search on the forum you’ll see plenty of threads about the player for windows. You might be able to find a solution.
24-08-2022 19:22
Already did that, nothing has helped so far
24-08-2022 19:29
@Anonymous User
You could try speaking with staff via live chat, but be warned you might not get very far as the player is known to be a pain. Make sure you click “chat online” within the green box and not “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint
30-09-2022 14:27
I have same issue with windows11 having paid £9.99 Im not impressed
30-09-2022 14:47
@Anonymous User
Have you tried downloading the Amazon App Store?
Something I’ve been meaning to try to see if it has the NOW app there.
At least then it’ll be based on the Amazon fire stick app and be more reliable.
30-09-2022 16:24
@Anonymous User
Are you running 8.12.0, for which Now claims Windows 11 compatibility?
03-10-2022 22:48
I received this email from NOW TV Support, and following the instructions worked for me - it seems there is an issue with downloading the app from Chrome:
4.Once signed in to the account, try to watch any Entertainment content on it. You'll get a pop up to download NOW Player on your Laptop, click on install and then try watching the content 2.Since when are you facing the issue? 3.Are you facing same issue on all the other devices too? 4.Exact error code or error message you are getting on the screen? 5.Are you facing this issue while watching a particular content or show or on all contents? 6.Internet speed you are getting on the device using this link : speedtest 7.Help us with the short video and images of the issue faced. I'd appreciate your response with the details so that we can sort this at earliest. Reply to this email without changing the subject line, and we’ll get back to you as soon as possible. |
29-10-2022 24:05
Tried all the normal suggestions of clearing cookies, uninstalling and reinstalling etc but none worked.
Found the solution...Now TV no longer works if Citrix Workspace is installed, so Citrix Workspace must be uninstalled. Both seemed to work together ok until a code change around October 2022.
I'm guessing the issue might be resolved in future versions of the Now TV app.
02-05-2023 12:00
Thanks Richard559, that really helped me. After uninstalling Citrix Workspace and any associated Citrix software, my NOW TV app works ok. Also, I've now managed to re-install Citrix Workspace(latest 23.3.0.55) and NOW TV still works ok, so perhaps some incompatibility with the Citrix Workspace version I was running.
Anyway, all good now 😊
Thanks,
Richard