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Anonymous User
Not applicable

‎11-12-2021 11:50

Now app overheating MacBook Air with MacOS Monterey 12.01

Since installing the new update for Monterey 12.01 on my 1-year-old MacBook Air the fan starts blasting as soon as I start watching anything on the Now app. I tried to deinstall and reinstall the player but it didn't change anything. I don't have this issue with Netflix, Amazon Prime, and Mubi so I'm very confused!! The fan is getting so loud it's impossible to watch a show. I'm considering canceling my subscription if I can't fix it. Does anyone have the same problem? Any solutions?

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1 REPLY 1
gavs82008
Legend 5
Legend 5

‎11-12-2021 13:28

@Anonymous User 

Report the issue with staff via live chat or email.

 

Live chat by clicking “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

 

Email address in the below picture.

gavs82008_0-1639229277506.jpeg

 

 

FYI that I do not work for NOW, just a NOW customer trying to help
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