Not sure what Tony D actually does except for repeatedly saying, " i'll feed it back to the development team"
I've been watching NowTV on my laptop via Chrome browser. Now telling me I have to download the app, fine , so i did just that. NowTV thinks the App is another device so I'm in the postion where I have to wait to delete my laptop and re-register it at the end of the month. Please explain why this is happened. Oh and btw the App isn't as user friendly as the browser.
Don't get these issues with Netflix.
@Motters @Tleris I can only tell of information that i have been given. Belive me i want this sorted as quickly as you guys do as i watch NOW Tv Exclusively on browser. It seemed to work for me this weekend while i was off and i was hoping it was fixed while i had been out of office for a few days. Have you guys saw any improvement in the last few days (at least using the NOW TV player) @Motters I'll sort your device issues now in 2 secs. Sorry guys but i can't respond to the forum when i'm off as it's a data breach so i can't even log in to check.
Edit: @Motters I've given you more changes so you can register another device if needs be.
It's not getting better, if anything it's getting worse. I've been trying to watch Anchorman but have given it up now, every 2 mionutes the player falls over. This has now spread to watching programmes. I've tried switching to Edge as my browser, and re-installig the app again. The player is now essentially unwatchable.
If this isn't resolved by a competent software architect quickly I'm going to want a full refund on the 12 months I paid for in November. As it is, I believe we should be entitled to some form of financial compensation anyway. I will probably see what OffCom has to say on the matter. It's extremely lazy of Sky to expect other customers to solve issues that Sky should be sorting out - anyone could be forgiven thinking that Sky don't actually give a ######.
Consumer Advisory Service is on 03454040506. they aren't open today as it's a bank holiday, but that is the organisation the Trading Standards website says should be the route to raise a complaint. OffCom only deal with content.
Unfortunatrely, despite my earlier success in getting the player to work, it was short lived. I too now only get an empty purple box, or occasionally a dialogue box with Java error messages, but definitely no TV. I can watch on my phone, or my TV, but not on my PC. None of my earlier "work arounds" work any more.
I agree with the calls for refunds. At the very least, anyone with a PC or laptop as a registered device should be given free extra device slots so they can move to another machine while waiting for this problem to be fixed.