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NOW TV Team
NOW TV Team

Re: BREAKTHROUGH Re: Now TV tring to run via app instead of browser


@Motters wrote:

Not sure what Tony D actually does except for repeatedly saying, " i'll feed it back to the development team"

 

I've been watching NowTV on my laptop via Chrome browser.  Now telling me I have to download the app, fine , so i did just that. NowTV thinks the App is another device so I'm in the postion where I have to wait to delete my laptop and re-register it at the end of the month. Please explain why this is happened. Oh and btw the App isn't as user friendly as the browser.

 

Don't get these issues with Netflix.


@Motters @Tleris I can only tell of information that i have been given. Belive me i want this sorted as quickly as you guys do as i watch NOW Tv Exclusively on browser. It seemed to work for me this weekend while i was off and i was hoping it was fixed while i had been out of office for a few days. Have you guys saw any improvement in the last few days (at least using the NOW TV player)  @Motters I'll sort your device issues now in 2 secs. Sorry guys but i can't respond to the forum when i'm off as it's a data breach so i can't even log in to check.

 

Edit: @Motters I've given you more changes so you can register another device if needs be.

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Mentor

Re: BREAKTHROUGH Re: Now TV tring to run via app instead of browser

It's not getting better, if anything it's getting worse. I've been trying to watch Anchorman but have given it up now, every 2 mionutes the player falls over. This has now spread to watching programmes. I've tried switching to Edge as my browser, and re-installig the app again. The player is now essentially unwatchable.

 

My issues seem to centre on JavaScript errors, but some only warrant a "something went wrong" message.

 

If this isn't resolved by a competent software architect quickly I'm going to want a full refund on the 12 months I paid for in November. As it is, I believe we should be entitled to some form of financial compensation anyway. I will probably see what OffCom has to say on the matter. It's extremely lazy of Sky to expect other customers to solve issues that Sky should be sorting out - anyone could be forgiven thinking that Sky don't actually give a ######.

 

 

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Mentor

Re: BREAKTHROUGH Re: Now TV tring to run via app instead of browser

Consumer Advisory Service is on 03454040506. they aren't open today as it's a bank holiday, but that is the organisation the Trading Standards website says should be the route to raise a complaint. OffCom only deal with content.

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Mentor

Re: BREAKTHROUGH Re: Now TV tring to run via app instead of browser

I've just contacted Radio 4s You and Yours consumer programme.

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Mentor

Re: BREAKTHROUGH Re: Now TV tring to run via app instead of browser

Sadly, still nothing working here. Every time I try to use the NowTV app, it pops up an empty purple box.

Tried Explorer, Chrome, Firefox...

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Mentor

Re: BREAKTHROUGH Re: Now TV tring to run via app instead of browser

Unfortunatrely, despite my earlier success in getting the player to work, it was  short lived. I too now only get an empty purple box, or occasionally a dialogue box with Java error messages, but definitely no TV. I can watch on my phone, or my TV, but not on my PC. None of my earlier "work arounds" work any more.

 

I agree with the calls for refunds. At the very least, anyone with a PC or laptop as a registered device should be given free extra device slots so they can move to another machine while waiting for this problem to be fixed.

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Scholar

Re: Now TV tring to run via app instead of browser

We should start proceedings and get a collective letter. I have a complaint that has been going around. Although I haven’t heard from nowtv again. I mentioned that they were advertising a service, streaming online, that is not working, not available, not repaired and that was a misleading wrongful advert and illegal. Besides, their complaints system ia opaque and help service non existent. When emails come back from complaint, the tone is insulting.
I am happy to work on a common action/ letter with anyone who wishes to do so. There is strength in numbers.
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