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Ellen1
Advocate

Now TV thinks I'm screen recording but I'm not.

Hello all. 

I've started getting an error message stating that Now have detected screen recording software and to close it. I get the following error code: VGC-4253024462:4253024462 

The thing is, I'm not screen recording. I don't have any applications with permission to screen record on my Mac. The error is occurring even with all other applications closed. I've tried uninstalling and reinstalling to no avail. 

If I can't fix it I might as well cancel my membership as I can only watch on my laptop but I thought I'd see if anyone had any thoughts or potential solutions. 

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Ellen1 

See if this thread is of help.

https://community.nowtv.com/t5/PC-Mac/quot-Screen-recording-software-detected-quot/m-p/490652

FYI that I do not work for NOW, just a NOW customer trying to help
SweetBlitz
Expert 3

Just having the snipping tool open causes this on a PC.  It can be anything that takes a screen shot.