Now TV Player

[Anonymous User]

Installed the app on my laptop.....and received the message to download the player.

So I did.

But every time I start the app, it tells me I need the player to watch. Even though it's installed.

I click the link to go to the website, and from there I can select my channel and watch no problem

But I'm watching in the browser. How do I get the app to work properly?

Thanks

[gavs82008]

@Anonymous User 

Which browser are you using? 

As a suggestion you could jump onto Live chat. 

https://help.nowtv.com/article/how-to-submit-a-complaint

Make sure to click “chat to an advisor”

[Anonymous User]

Thanks

I'm using Firefox...I'll maybe do the live chat tonight after work

Thanks again

[Anonymous User]

can you please tell me how you downloaded the app onto your windows 10 laptop, thanks

[Anonymous User]

@Anonymous User

downloaded it from the Microsoft store.

[gavs82008]

@Anonymous User 
The app from the Microsoft store is going to be decommissioned. You are best to install the player directly from the Now TV website.

[Anonymous User]

when did you download that, i thought the only way of watching now tv was through the now tv website by downloading the app from their website

[gavs82008]

@Anonymous User 

Like I said to @Anonymous User  the app via the store is going to be decommissioned shortly. So yes the only way to watch on a laptop/pc is via the Player from the website. 

[Anonymous User]

i went onto live chat and i followed everything they told me to do and it still doesn't work.

I go onto the now tv website and download the player (i am on Microsoft edge) and the screen goes blue and then goes off.

[Anonymous User]

I downloaded it a couple of days ago....It's still there just now.

I'm currently searching the NowTV website for the app.....and am waiting for a response to my email.