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Anonymous User
Not applicable

‎14-05-2017 21:39

Now TV Player

Hello

 

I've installed the new Now TV Player, but when I try and watch anything from it it says I have reached my device limit.

 

I only use the one pc to watch things on so can this please be resolved?

 

many thanks

 

Richard

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1 REPLY 1
SeeMoreDigital
Legend 5
Legend 5

‎14-05-2017 21:41

Hi and welcome to the forum @Anonymous User,

 

As you may or may not be aware, the NOW TV service permits you to register up-to four playback devices and view their service on up-to two at the same time. You can find out which devices you currently have registered by selecting the: 'My Account' button and accessing 'Manage Devices'.

 

Ordinarily you are permitted to change one registered device per month. However, for 'forced' device limit resetting you will need contact a NOW TV representative, which can be done via the forums 'Live Chat' facility or 'Send us a message' facility (but please be aware they are not obliged to perform this service). Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • To 'Send us a message', click on the light blue 'Send Message' button.
  • To start a 'Live Chat', click on the dark blue 'Chat online' button.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers

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