09-02-2017 18:14
I have been watching NOW TV through the player on my macbook for a couple of months with no problems. However, I am being prompted to download and install a new version. Whenever I try this installation nothing happens and I have to quit and close Now TV. Any ideas?
Solved! Go to Solution.
10-02-2017 7:42 - edited 10-02-2017 7:55
I just tried this on my machine and it might help...
Note: Before doing this, make sure the NOW TV Player app is closed.
In theory, this should allow you to perform a fresh install of the latest player. Hope that helps.
09-02-2017 18:57 - edited 09-02-2017 19:06
Hey @Anonymous User, I also had the update today and it seems to have worked fine for me. What exactly happens when you click the update button? Does the app close or stay open?
edit: Sorry I just re-read your post and saw that you have to close the app yourself.
09-02-2017 18:58
Also, bit of a silly one, but have you tried restarting your machine and trying the update again? 🙂
09-02-2017 22:20
Exactly the same problem here - clicking on the update button results in the curser turning to diagonal bar through a circle. And moving the app to the Trash just breaks the program when lauching.
Anyone else having this issue?
09-02-2017 23:00
Exactly the same with me, request to update player, click ok and page freezes, useless !
09-02-2017 23:45
Little update: so it's now (mysteriously) downloading - over and over again, finishing with a pop up saying finish instalation - but when I try and launch a show/movie from a Chrome browser window it launches he same out of date app, requesting download of update. I thought Macs were meant be easy! - no problem at all using NowTV on Windows 10. And for whatever reason the backlight on my brand new macbook pro has suddenly ceased to function. A coincidence I hope!
10-02-2017 7:42 - edited 10-02-2017 7:55
I just tried this on my machine and it might help...
Note: Before doing this, make sure the NOW TV Player app is closed.
In theory, this should allow you to perform a fresh install of the latest player. Hope that helps.
10-02-2017 13:09
Perfect. Worked a charm - thank you Jon!
10-02-2017 13:28
@Anonymous User Great stuff, glad I could help! 😀
12-02-2017 11:17
@Anonymous User wrote:I just tried this on my machine and it might help...
Note: Before doing this, make sure the NOW TV Player app is closed.
- Open Finder on your Mac.
- Click your user name on the left hand side bar or in the top menu bar click Go and select your Home folder (see screen shot).
- Go into your Applications folder.
- Move the NOW TV Player to your trash.
- Next open your browser in either a private or incognito window... or clear your cookies.
- Try to watch something and you should be taken through the install journey like you were the first time.
In theory, this should allow you to perform a fresh install of the latest player. Hope that helps.
Just to say thanks for this tip - I was experiencing this problem too, and this worked perfectly. 🙂