Try the solution in this link. It was also mentioned upthread in thread.
This needs escalating.
For people that are paying for a service they cannot receive, I suggest to contact the ombudsmen.
In the past when i have complained and companies have done nothing, then file a complaint with the ombudsmen, then all of a sudden the company actually does something about it.
At the very least you should be getting your money back.
Yep, as above I tried all sorts of things including deleting the Cisco folder etc but nothing worked until I added a couple of exceptions into my AV software for the 2 nowtv folders that are contained within the "roaming" subfolder on C drive.
No reboot required, pop the exclusion in and the app loads and runs perfectly.