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Baldness
Advocate

Re: Now TV Player not working

New customer..

 

Cant get the player to work on windows 10 pc...

 

Install, uninstall, remove cookies etc all fail..

 

I will get my revenge on Now TV...waste some execs time just like they wasted mine

 

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gavs82008
Legend 5
Legend 5

Re: Now TV Player not working

@Baldness 

Try the solution in this link. It was also mentioned upthread in thread.

https://community.nowtv.com/t5/PC-Mac/Player-keeps-crashing/td-p/497512


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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Baldness
Advocate

Re: Now TV Player not working

Thanks my friend.

Have looked and I have no such folder...
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SueAT
Mentor

Re: Now TV Player not working

I've tried locating cisco folder but isn't anywhere on C drive

RobinD86
Observer

Re: Now TV Player not working

Same problem every time I've tried to use Now TV Player. Not worth the bother, and no sign of any intention to fix their rubbish software. Plenty of other places to watch TV - I won't be bothering again

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doublesix
Advocate

Re: Now TV Player not working

This needs escalating.

 

For people that are paying for a service they cannot receive, I suggest to contact the ombudsmen.

In the past when i have complained and companies have done nothing, then file a complaint with the ombudsmen, then all of a sudden the company actually does something about it.

 

At the very least you should be getting your money back.

 

https://www.ombudsman-services.org/

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SueAT
Mentor

Re: Now TV Player not working

Thanks

I got it sorted thanks to following instructions given by other posters
regarding deletion of cookies, etc. It was my PC, however, do agree that
this info should be available from NOW themselves and not be going via
community page as it is a regular occurrence.
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fixer
Advocate

Re: Now TV Player not working

Disable your antivirus application 

RaoulDuke
Advocate

Re: Now TV Player not working

Finally, after trying all the delete folders and re-installations of NowPlayer. Adding an exemption to BitDefender for the NowTVPlayer.exe it loaded.

 

Thank you!

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derekmines
Advocate

Re: Now TV Player not working

Yep, as above I tried all sorts of things including deleting the Cisco folder etc but nothing worked until I added a couple of exceptions into my AV software for the 2 nowtv folders that are contained within the "roaming" subfolder on C drive.

 

No reboot required, pop the exclusion in and the app loads and runs perfectly.

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