04-01-2017 23:28
Hi,
As per the title the app doesn't work, you only get sound and no picture.
How can this be the case that a brand new app was allowed to ship like this? It's meant to resolve the issues with your reliance on silverlight but it's useless if it doesn't work on a majority of Macs. Not only that those with discrete graphics cards require the user to force the Mac to use it before launching the Now TV Player.
What's being done to fix this?
06-01-2017 11:21
I have the app running on my Macbook with Intel Iris Pro 1536 MB. Seems to be more specific than what you suggest.
07-01-2017 19:32
Hi @Anonymous User
Our tech teams are working on it to get a fix deployed. Should have an update soon.
Thanks
Eddie
08-01-2017 19:17
Thanks @Anonymous User
How was it allowed to ship like that though? Totally untested.
11-01-2017 11:34
When is there likely to be a fix in place?
07-02-2017 18:21
Hi Eddie, still doesnt work. I have cancelled my subscription. I see these posts are from early 2016 and the problem still is not fixed which is a bit dissapointing and pretty poor considering your company's size and resources.
15-02-2017 14:23
Hello EddieM,
I'm a new subscriber to Now TV and have found this thread in search for a solution to the same problem.
I am a Mac user and have installed the Now TV Player (I do not have or want to get Silverlight)
To my disappointment I am only able to get the Player to play sound and NO picture!
Where can we expect 'Now TV' to release an update with a fix!?
Many Thanks!
15-02-2017 21:45
Hi @Anonymous User
Our tech teams are working to resolve the issues with the Mac player. We don't currently have a timeframe for when this will be however i will chase it up in the morning.
Thanks
Eddie
16-02-2017 23:33
@Anonymous User wrote:Hello EddieM,
I'm a new subscriber to Now TV and have found this thread in search for a solution to the same problem.
I am a Mac user and have installed the Now TV Player (I do not have or want to get Silverlight)
To my disappointment I am only able to get the Player to play sound and NO picture!
Where can we expect 'Now TV' to release an update with a fix!?
Many Thanks!
We're actively working to address this. I've posted a quick update on this issue here, so it would be useful to get some of your info too:
https://community.nowtv.com/t5/Mac-OS/Mac-black-screen/m-p/418310#M2096
11-01-2017 17:41