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Advocate

Need to cancel my subscription but can't

I'm having problems I can't seem to cancel my subscription but when I go online to see my passes I can't cancel them please cab you cancel it thank
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Legend 5
Legend 5

Re: Need to cancel my subscription but can't

@Jamie619

 

Welcome to the forum. Try popping onto live chat, explaining what happens and see if they can help. To get to live chat, go to the following help page and choose the live chat option.



https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv

 

If you have trouble getting onto live chat, try a different browser and/or device (eg try on mobile/tablet browser instead of PC or vice versa).

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Advocate

Re: Need to cancel my subscription but can't

Make sure you confirmed you wanted it to be cancelled. They make you confirm it 3 times because they are clearly struggling to keep customers (unsurprisingly).

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