08-02-2018 13:25
08-02-2018 17:10
@Anonymous User
Welcome to the forum. Try popping onto live chat, explaining what happens and see if they can help. To get to live chat, go to the following help page and choose the live chat option.
https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv
If you have trouble getting onto live chat, try a different browser and/or device (eg try on mobile/tablet browser instead of PC or vice versa).
17-02-2018 23:37
Make sure you confirmed you wanted it to be cancelled. They make you confirm it 3 times because they are clearly struggling to keep customers (unsurprisingly).