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Anonymous User
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NOWTV pc app not working after update and unable to contact live chat on website

I have updated the NOWTV player on the PC as requested when trying to launch Sky Sports tonight however the player does not open properly and nothing plays. I can see the border of the new application window pop up but nothing else (no picture or sound)

Also i went to try and use the livechat on Google Chrome and i cannot get a response from the purple icon in the bottom right hand corner.

I then  tried the same on internet explorer and if i type in www.nowtv.com it defaults me to this page which loads strangely https://help.nowtv.com/article/watching-now-tv-on-a-mac

No idea whats going on but something seems very odd!!

Was all working fine before i had to update before i could watch anything...now nothing!

How do i get this working again ?

What is going on with the website on Internet Explorer?

How can i contact someone to sort this out?

Thanks

4 REPLIES 4
Anonymous User
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 Still waiting for a reply from NOWTV??

How to fix this issue for the PC....the app is not working!??

Anonymous User
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Hi 

You're not the only having this issue. My Nowtv player is exactly the same, no sound and simply the blue background as a picture!

 

Anonymous User
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I have the same problem after it updating today, it's infuriating.  Great updates, Now TV!

Anonymous User
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You need to enable the Aero theme.  Going to copy and paste a link to a thread that says more about it and how to do it.  I've just done it and it's worked.

 

https://community.nowtv.com/t5/PC-Mac/What-s-up-with-this-new-version-of-NowTV-player-6-1-0-0/td-p/4...