I have a laptop which I'm running NOW TV player on. It's Windows 10.
Until a few weeks ago it ran absolutely fine. Now the player shuts itself off a few seconds after I open it.
I am running the antivirus program Bitdefender. I have put a threat exemption for now tv.exe, and also the folder which contains the player. This has not resolved the problem.
Indeed, if I disable the virus software, it still has no effect.
I've also seen the instruction to delete the Cisco file in the roaming folder - I can't see any evidence of this file or what it would look like.
Advice appreciated. At the moment I'm paying for a service I can't use on my main device.