24-10-2018 14:20
This is driving me mad. Since the player installed updates today, I haven't been able to watch anything on it. It's like a screen that never loads. At one point it did load to an error screen which I'll attach; the rest of the time it's just a border of the screen and does nothing. I've unistalled and reinstalled it twice, rebooted laptop twice, and still nothing. Can anyone help? Wasted a lot of time and getting really fed up.
24-10-2018 15:10
Contact live chat to see if they can help you. It is working OK on android.
@Anonymous User wrote:This is driving me mad. Since the player installed updates today, I haven't been able to watch anything on it. It's like a screen that never loads. At one point it did load to an error screen which I'll attach; the rest of the time it's just a border of the screen and does nothing. I've unistalled and reinstalled it twice, rebooted laptop twice, and still nothing. Can anyone help? Wasted a lot of time and getting really fed up.
25-10-2018 16:36 - edited 25-10-2018 16:51
(rant deleted)
Oooops! It seems just changing my windows theme to an Aero theme fixes this problem for me - despite the support team advising me to use a non Aero theme (windows classic specifically).
Found this on another thread.