NOW TV Player not working on Windows 11

[warpdongle]

Hi, I have just upgraded to Windows 11, and the NOW TV Player no longer seems to work. I have tried reinstalling the player but that doesn't help.

When you try to play a show the player opens but there is just a plain dark background; after a while a massive green circle appears, then a little while later the following message:

Oh no! Something's gone wrong.

There was a problem playing content. Please refer to the article below for steps to resolve.

Help Article

Error code: 20000

[RoyB · Accepted solution]

@warpdongle 

Enable Show Hidden Files in your Folder/View settings, uninstall the Now player, and then look in you Local/LocalLow/Roaming folders (assuming Windows 11 is not that different to Windows 10 in this area) and delete any files or folders still left that reference Now or Cisco.

Carry out a Registry Clean In CCLEANER, or other similar utility of your choice, and remove any values relating to Now or Cisco (or everything it finds, if you trust CCleaner, which I do).

Then restart the computer and try reinstalling the app.

If it still doesn’t work, see what Live Chat has to say, after 10:15 or whenever they come back today.

https://help.nowtv.com/article/how-to-contact-now