NOW TV Player 6.7.0.0 crashing on loading

[Anonymous User]

Running Windows 10 Home edition

Since updating the NOW TV Player app to version 6.7.0.0 the application crashes before loading.

The player loads a black screen for ~5 seconds, followed by a blue screen for ~2 seconds. The app then closes. I have attempted reinstalling multiple times with no success.

(Nerdy Information)

Looking at the Event Viewer in windows the application reports an error

The general details are:

Faulting application name: NOW TV Player.exe, version: 6.7.0.0, time stamp: 0x5ba8f866
Faulting module name: PCShowServer.dll, version: 0.0.0.0, time stamp: 0x5c69eeb3

And a more event details are

EventData

NOW TV Player.exe

6.7.0.0

5ba8f866

PCShowServer.dll

0.0.0.0

5c69eeb3

c0000005

0028be8d

d7c

01d4fa09bc996c5d

C:\Users\*****\AppData\Roaming\NOW TV\NOW TV Player\NOW TV Player.exe

C:\Users\*****\AppData\Roaming\NOW TV\NOW TV Player\resources\app.asar.unpacked\node_modules\@sky-uk-ott\client-lib-electron-cisco-videoguard\bin\win32\PCShowServer.dll

f26bd422-ffc1-4c09-97fb-8d60ca13a16a

I do not really expect a solution to this issue from the community but if engineers stray across this post hopefully it is useful to them

[Anonymous User]

Me too. Could do with some help. I've only managed to watch one thing on NowTV so far.

[Anonymous User]

I apologies for using your problem to tag along.

Running Windows 10 Pro edition

Same problem as above. I’ve just joined yesterday, only managed to watch one program on my laptop then today the NOW TV Player app, version 6.7.0.0 crashed when trying to start?!?

It loads a black screen for maybe 5-6 seconds, then changes to a blue screen for 2-3 seconds and then dishappear?

I have uninstalled/reinstalled the player and cleared all cookies multiple times, still not working. It’s frustrating that I cannot call a number and speak with someone to sort this out!! Not a good start of my subscription!!

[Anonymous User]

SOLVED

Thanks to opening a chat window on NowTV help (they were very helpful)

Clear cache and browsing history, then download a version for Windows 10 at:

https://www.microsoft.com/en-gb/p/now-tv/9wzdncrdm157?activetab=pivot%3Aoverviewtab

Obviously if you're on a different OS you might need a different version

[Anonymous User]

Navigate to C:\Users\username\AppData\LocalLow

Delete the Cisco folder

Open NowTV Player and it should work.

If this doesn't fix it, delete that cisco folder as well as any NowTV folder inside C:\Users\username\AppData\Roaming 

Then reinstall NowTV Player

Tested on Windows 10 x64

[Anonymous User]

thats worked for me on latest player as well. deleting cisco folder.