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My payments not accepted since April

Initially I was paying £5.99 for an Entertainment Month Pass. When my order was accepted (in October 2020) I received the following assurance:

Month Passes will roll on each month at the standard price, unless you cancel. Check out the T&Cs below to see what you’ll pay.

My subscription was raised to £9.99 per month which I was paying until April 2023 when apparently my payment was not accepted.  Having checked my account I find that NOW had the correct payment card details.  

I need to know (a) why my account has been dormant since April and (b) why I received no notification from NOW regarding my payments not being accepted.

It would also be interesting to know why my payments had been increased after I had received the above statement.

Legend 5
Legend 5


Posting on here won’t get anything sorted. You need to speak with staff directly via live chat by clicking “chat online” within the green box and avoiding “get help quicker” as this is a bot.

Or by emailing support.
customer services @ Now Tv . Com (ensure no spaces)

FYI that I do not work for NOW, just a NOW customer trying to help