Well this is annoying enought to cancel a subscription...
I signed up on my laptop. Watched first film on iPad. All good.
Then using media PC on TV wanted to watch a film but needed to remove laptop from devices. Not really an issue but annoying all the same. Oh, and quality of stream was worse than NetFlix and LoveFilm, but put up with it. Like watching a pirate move from the 90's 🙂
Hotle tonight. Can I watch on the iMac in the room? No. Just a black screen. Same happened on media PC so assume it is the device limit. Remove iPad from device list. Still doesn't work. OK, I've got my iPad with me. Goes to watch film..."You have already used up your monthly allowance for adding new devices on your NOW TV account" Useless.
I wanted to like NOW TV as LoveFilm and NetFlix have such crap streaming selections - but they at leat work. I've had zero technical issues on a number of deivces with those services. Why can't this be just as easy?
Solved! Go to Solution.
as you can see in the previous post, you can only make one device change per month. It looks as though you have done this and so you can add a new device as this will be another change.
Please do let me know if you have any further questions.
NOW TV Team
Thanks for your message.
I haven't 'maxed out my devices'... This month, I have only used my Desktop PC which is the device which is registered. But its saying I have reached my device limit when there's clearly only one there and there has been all month.
Thanks for getting back in touch with us. I have sent you a private message regarding this issue as it pertains to sensitive account information that I cannot post on the public board.
NOW TV Team
Thanks for your post,
You can remove and add 1 device once per month provided you haven't removed any others during that subscription period. You may make 1 change per month.
Hope this helps.
NOW TV Team
It sounds as though you might be signing in with another account. Have you tried playing back on your PC or Laptop after logging in? Are you trying to playback on another device?.
Another possibility could be what is discussed/explained here.
If you could let us know how you get on that would be great.
NOW TV Team.
Thank you for your reply.
I can confirm that i am using the correct account.
Ive just signed on to Now TV and im unable to watch any videos as it says i have reached the device limit although i havent even registered a device yet. I have the latest version of silverlight installed, using firefox aswell as IE and also attempted it on a laptop but got the same message :S The details im using are the same as my SKY Go ones but i also removed the devices from there aswell just incase.