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RBullman
Occasional Poster

Mac player still not working.

I am watching on a MacBook air, i am able to watch any other service with no issues (im getting roughly 50 Mbps). Now tv works on my xbox aswell as on other laptops. But when i try and watch on my macbook i just get a black screen with no playback controls. My laptop does however work on other networks, it seems to be the combination of my laptop and my home network that stops it all working.

I have been in contact with technicians which have offered help but with no resolution!

If anyone has faced the same issue or has any idea how to resolve this, it would be greatly appretiated.

 

13 Replies
CleverFox
Occasional Poster

Re: Mac player still not working.

So far? It's a common problem with no way to resolve it permanently. Apparently since they switched players it has beena problem off and on for MAC users, making people angry and begging for it to be switched back or just ending their service altogether. It's not a problem on other apple devices, only on their computer laptops. My best guess is something about the coding for the new player is off, it working well on other computers but isn't translating well to MAC. It works and then it stops every time they update the system and it takes days or longer for the technicians to fix it, probably because the coders are scouring the code, trying to re-write whatever is causing the issue in the first place. 

 

It really sucks, I'm about sick of it. I've had it for over a month and the app hasn't worked on my computer almost 50% of the time. It's just randomly stopped working at least once a week for 1-5 days at a time. I don't even know why we are paying for a service that we cannot use and why they aren't doing more to stop this. If the new system isn't working right, they should be saying something or re-imbursing us or demanding their money back or that it be fixed by whomever did this to them or at the very least, making a public announcement and offering a lower price to MAC users until they can fix this. It's completely ridiculous to be paying for a service that doesn't work.

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Cyrtis
Occasional Poster

Re: Mac player still not working.

Won't work or even install on my macbook pro either. Tried it so many times and now just given up. I can use it OK on my iPhone and iPad. I've cancelled 2 out of three of my subscriptions. 

mothership
First Poster

Re: Mac player still not working.

Open up the app first..you're welcome.

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Adriannak
First Poster

Re: Mac player still not working.

That also doesn’t work 

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Robert-Berry
First Poster

Re: Mac player still not working.

I haven't used the NOW TV player on my Mac since upgrading to OS High Sierra. So when I tried to use it last night NOW TV asked that I install the upgraded version of the NOW TV Player App. I ran the install a number of times, but the install did not appear to work. Reboot's did not change the error.

My version of the NOW TV Player App was 2.1.4. Each time that I ran the install the version was still 2.1.4. So I moved the NOW TV Player App into trash. It disappeared from my Applications. Then I ran the install again, and again, and again and again.... You get the picture. It never appeared in my Applications.

So I opened the downloaded file via MAC OS Finder. Right click on the "Install NOW TV.app" file and select "Show Package Contents". This will show the Contents and appropriate subfolders of the installer package. Open the "MacOS" subfolder, and you will find "Install NOW TV" as an executable. Double click the file and you will see the script running as the executable runs to install the NOW TV updagrade. The problem with the script is that it installs the "NOW TV Player.app in //Users/yourusername/Applications folder. So simply copy the "NOW TV Player.app" from that location to your Applications folder.

Sorted. It all works. I now note that my version of the "NOW TV Player.app" is now 5.1.0.

Hope this helps

Croftie
Contributor 1

Re: Mac player still not working.

 

know your message was a little while back but I may be able to help. 

1.remove all versions of now tv from your computer and restart.

2.download the installer but do not run yet. 

3.open the terminal and run the installer as admin. Don't worry that it doesn't install.

4.in the nowtv terminal window that will have opened during the failed install look in the last few lines for "error the package path specified was invalid" 

5. Navigate to folder location specified after the error and copy the "nowtv player. Dmg" to your destop and run.

6. Installation complete !!! Sit back and enjoy !

MLS2
Occasional Poster

Re: Mac player still not working.

Please, someone help out the novice mac user with step by step instructions to get this bloody thing working!!!

 

Thanks in advance

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MLS2
Occasional Poster

Re: Mac player still not working.

I don't understand how to do this bit onwards????

 

The problem with the script is that it installs the "NOW TV Player.app in //Users/yourusername/Applications folder. So simply copy the "NOW TV Player.app" from that location to your Applications folder.

 

Please help before I launch the Mac out of the window

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EamonnKillian
First Poster

Re: Mac player still not working.

Brilliant ... worked perfectly ... I ran the upgrade script from a MacOS terminal window and noted it failed on the PATH ... it put the new .dmg file in /var/folders/p_/..../T/tmp-NOWTVPlayer-Mac.dmg 

So I copied this file to my home directory and double clicked on the DMG file to install the package ...

It worked !!!! I now have the Ryder Cup ... 

Please NOWTV rework your BASH script to work ... come on its not that hard!!! Rather than annoy / lose customers!!

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