Mac laptop won't let me watch Sky Sports can on iPad ....help!

[jennifer123]

it has always worked but now says it doesn't support browser not sure how to change and why has it changed

[gavs82008]

@jennifer123 

What device are you trying to use as you’ve mentioned both Mac and iPad in your post?

[jennifer123]

Hi…thanks for getting back its a MacBook Pro 2017 that I suddenly can’t get Sky sports on….been ok for ages. The iPad is fine and its ok on my tv just my Mac which is the one I used mostly for Sports.

[RoyB]

@gavs82008 

@jennifer123 Is saying she can’t watch on her Mac, but she can on her iPad.

We have seen this ‘browser not supported’ error reported a couple of times recently, on Windows, IIRC.

l’ve just started Now on my iMac, on Safari, which I presume @jennifer123 may also be using, and encountered no trouble.

So I think the error is tied up with the user’s configuration, but which is making Now report an incorrect error message.

As ever, clear cookies, clear the browser cache, and try again.

https://www.macrumors.com/how-to/clear-safari-cache/

[jennifer123]

Hi….I’ve cleared everything….switched it on and off…just incase but still no joy! Its never been a problem before!

[RoyB]

@jennifer123 

I’m seeing reports that this issue is confined to Sports, which I don’t have. Can you try a programme from any other Membership you might have, and see if that is affected also, or not?

[jennifer123]

Just done that…..it’s no good on cinema either! But again it was before…..even though it’s on offer at £1 month!

[RoyB]

@jennifer123 

Thanks - that’s helpful to know. So I can carry on trying to break it on Entertainment 😛

[gavs82008]

@jennifer123 

Apologies had misread the post. 

What browser are you using? Have you tried another one?

[jennifer123]

Using Safari….same as iPad that works!