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Mentor

Mac, black screen

I'm so sick to death of Now TV. It's just crap, so limiting. I pay for this, and it's just a hastle. 

 

I always had to use Safari because Now TV used silverlight which for the right reasons (security related) Google wouldn't support. So by default Sky condoned poor security behaviour.

 

Imagine my joy that the money I work for finally resulted in an independent app, followed with disappointment. IT DOESN'T WORK! I'm met with blackness. Nothing else. I want my money back.

You wouldn't pay for a toll road, only to be met with a closed road. This is a joke. I write software for a living, I'd lose my job if I led a team where this kind of contunual poor user experience and bad judgement pursuid. The Merdoch empire is vast, for god's sake, you have the resources for things to just work. God speed and make it happen.

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NOW TV Team
NOW TV Team

Re: Mac, black screen


@Ste_w wrote:

I'm so sick to death of Now TV. It's just crap, so limiting. I pay for this, and it's just a hastle. 

 

I always had to use Safari because Now TV used silverlight which for the right reasons (security related) Google wouldn't support. So by default Sky condoned poor security behaviour.

 

Imagine my joy that the money I work for finally resulted in an independent app, followed with disappointment. IT DOESN'T WORK! I'm met with blackness. Nothing else. I want my money back.

You wouldn't pay for a toll road, only to be met with a closed road. This is a joke. I write software for a living, I'd lose my job if I led a team where this kind of contunual poor user experience and bad judgement pursuid. The Merdoch empire is vast, for god's sake, you have the resources for things to just work. God speed and make it happen.


@Ste_w

 

Hi Stephen

 

Could you try the steps on the following link

 

http://help.nowtv.com/article/Black-Screen-Mac

 

Thanks

Aaron

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Scholar

Re: Mac, black screen

@Ste_w Do you only get a black screen and no audio? Some other issues posted on here have said that they experience the black screen but can hear audio. What machine/OS/graphics card are you using out of interest?
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Mentor

Re: Mac, black screen

It's black screen with no audo.

 

This is really (pardon the swearing) ###### annoying. I actually pay for this. I don;t want to uninstall the app because I have to wait another month to add another device if I do, so I am paying for a service I'm unable to utilise to its full. This is poor, and I'm annoyed.

 

Sorry to vent. My mac runs MacOS 10.12.2, MacBook (Retina, 12-inch, Early 2015). Intel HD Graphics 5200 1536MB. 

 

Sky, I want to be compensated. No support, poor product. This is my legal right as a consumer.

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Legend 5
Legend 5

Re: Mac, black screen

@Ste_w

 

If you have Silverlight installed on your machine, you can still use Firefox to watch in-browser via Silverlight (if you don't have Silverlight installed Firefox also prompts  to install the app). The error code you are seeing is a problem that appeared for users last night and is separate to your black screen issue.

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Scholar

Re: Mac, black screen

@Ste_w Thanks for getting back to me and no need to apologise, completely understand how frustrating this is. As @Andy said, that '20001' error seemed to be a widespread problem last night and most of today as well. Have you been getting that error code all this time? Or was that just recently. 

 

If you install Silverlight and use Firefox you should be able to view content using the Silverlight player. You really shouldn't have to do this, but at least it will allow you to watch something. If you do fill up your device slots, I'm sure that if you explain the situation to some of the Now TV guys they'll be able to issue you new device slots. 

 

Sorry I couldn't be of any help! Really do hope they get it sorted soon! 

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Mentor

Re: Mac, black screen

I have the same issue Aaron and it's infuriating. I'm PAYING for this for God's sake. The link you have shared is only a solution for Silverlight application, which is NO LONGER SUPPORTED on a Mac. This is why NOW TV have developed the NOW TV Player, which, guess what? Yes that's right, SAME PROBLEM! Audio only, black screen. But now there is NO SOLUTION! I spent an hour on chat tonight with a tech guy who didn't have a clue what he was doing. This is ridiculous, please get this incompetence sorted out and share a solution.

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NOW TV Team
NOW TV Team

Re: Mac, black screen

Hey guys!

 

Just wanted to drop in to let you know we are currently in the process of testing a fix for this issue, and hope to have it ready soon.

 

We know this has caused some frustration for some of you, and we certainly appreciate your patience. Please bear with us!

 

Nico Heart

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Advocate

Re: Mac, black screen

I am having this same problem with a black screen and only audio, its a big pain in my ass and I can't fix it through any of the forum methods I've read. Stupid app, likewise, am paying for this ###### I can't use, if you're going to make an app the only way to watch at least make it work.

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NOW TV Team
NOW TV Team

Re: Mac, black screen


@Monmonz77 wrote:

I am having this same problem with a black screen and only audio, its a big pain in my ass and I can't fix it through any of the forum methods I've read. Stupid app, likewise, am paying for this ###### I can't use, if you're going to make an app the only way to watch at least make it work.


Appreciate the frustration. This is sadly an issue that occurs on specific devices and we're trying hard to resolve it.

 

To speed things up, it would be great if you (and anyone having this particular issue) could provide us with the following information (using mine as an example):

 

OS version: macOS Sierra 10.12.3

Model: MacBook Pro (Retina 13-Inch, Early 2015)

Processor: 2.9GHz Intel Core i5

Memory: 16GB

Graphics: Intel Iris Graphics 6100 1536 MB

 

If you are unsure of where to find this information, click on the apple logo in the top left, and then About This Mac.

 

I look forward to resolving this issue with your help!

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