Ug, I already tried them. Wasted an hour and a half while they responded with glacial slowness, asking me questions that I'd already answered, and appearing to think that I was on a mobile, even though I told them three times it was a PC.
Thanks for trying to help. I think I have to just cancel. This has already taken up five hours of my time, and I am literally screaming with rage.
had same proble, that webchat is worse than useless. deepak (the webchat support guy) just ended the chat himself because he got frustrated with Now's service. getting the very same f20000 or whatever that thing is appearing on my screen. think it just works for 15 days so they can scam you through the fre trial.
I had the same problem after uninstalling the now tv player but then realised i had the installer still downloaded on my computer and could just reinstall it via that. Check your downloads and see if you still have the now tv player installer should still be there if you didnt delete it