Green Screen Sound No Picture

[Anonymous User]

Every time I try to play anything i am getting a green screen with no picture, i can hear the programme but cant actually watch it. I have tried deleting and reinstalling the NowTV app and clearing my cache as advised on other help pages but it still isnt working. Any help greatly appreciated....!

[Andy]

@Anonymous User If you do a Google search for resetting PRAM it might be worth giving that a go. It's cured issues for me with shimmering green video in iTunes. Not had the solid green issue in NOW TV Player or heard anyone else mention it, but you might want to try until someone comes along with a better idea.

[Anonymous User]

Hi there

Try these options

Check your audio / visual outputs

T6030 errors indicate that 1 of your audio / visual outputs isn’t supported. To fix this, remove any additional audio / visual outputs and try again.

Uninstall Microsoft Silverlight- To watch NOW TV content on a computer, you need Silverlight.

1. ck Start then Settings.
2. Click System on the settings menu then Apps & features. You'll see a list of all installed apps.
3. Click the Silverlight app thenuninstall.
4. Click the Uninstall pop-up button to confirm.

Once uninstalled, you may be asked to restart your computer.

Delete your Silverlight settings and / or your PlayReady folder

On all PCs and Macs (running OSX 10.7 or later), your Silverlight settings and PlayReady folders will be hidden.

Show hidden files

1. Click Start then My Computer.
2. Click Organise and then Folders and search options.
3. Click View.
4. In Advanced Settings clickShow hidden files and folders.
5. Click OK and close all window

Delete the Silverlight settings folder

1. Click Start then My Computer.
2. Click the PCs primary hard drive(usually C:\).
3. Click Users then the folder with your Windows Username.
4. Click AppData then LocalLow.
5. If there's a PlayReady icon in this location then right click on the icon then Delete.
6. Click the Microsoft folder.
7. Right click on the Silverlight folder, then click Delete.

Delete the PlayReady folder

1. Click Start then My Computer.
2. Click the PCs primary hard drive(usually C:\).
3. Click Program Data thenMicrosoft.
4. Right click the PlayReady folder then Delete.
5. Close all windows and empty theTrash folder / Recycle bin.

Reinstall Microsoft Silverlight

Go to nowtv.com and try to watch something. You'll then be given the option to install Silverlight, just follow the on screen instructions.

Once Silverlight's been installed, make sure the plug-in's switched on.

To do this:

• Internet Explorer
• Safari for Windows

1. Click Tools or the gear icon thenManage add-ons.
2. Under Show, click All add-ons.
3. Scroll down and click Microsoft Silverlight then Enable andClose.

Update Hyper V

Customers may need to update or disable Hyper V to resolve this error.

You may need to install important updates to resolve your issue.

1. On the home screen selectSearch.
2. Search for WUAPP.
3. Select the WUAPP App.
4. Select Check for Updates.
5. Select Install Important Updates.
6. Once the updates are installed, try NOW TV again.

Update your graphics drivers

1. Press the Windows + X key and select Device manager.
2. Search for Display Adapters.
3. Right-click on the graphics card and click on Update driver software.

Disable Hyper V if you have an AMD graphics card

1. Select the Cortana Search bar in the bottom left of the screen.
2. Search cmd.
3. Right click on Command Prompt.
4. Select Run as Administrator.
5. Click Yes if prompted by User Account Control.
6. Type bcdedit /set hypervisorlaunchtype off into the command prompt. If the command is input successfully, you should see a message stating 'The operation completed successfully'.
7. Restart your computer and launch the NOW TV app.
8. If you don't run virtual machines on your computer, it's unlikely that you'll notice any difference in performance with Hyper V turned off, but you can always re-enable Hyper V if you need it.

Re-enable Hyper V

1. On the home screen selectSearch.
2. Search cmd.
3. Right-click on Command Prompt.
4. Select Run as Administrator.
5. Click Yes if prompted by User Account Control.
6. Type bcdedit /set hypervisorlaunchtype autointo the command prompt. If the command is input successfully, you should see a message stating 'The operation completed successfully'.
7. Restart your computer to finish re-enabling Hyper V.

Update your graphics drivers

Update the graphics drivers on your computer. For help doing this, you may need to speak to the drivers manufacturer or a local computer engineer.

Hope this helps

[Anonymous User]

are there any instructions for th enow player (on mac?)