Getting Error code: VGC-4253024462:4253024462

[Anonymous User]

I've had NowTV for some time now and have only just now started experiencing this error code:

Error code: VGC-4253024462:4253024462

stating that I have screen recording devices. I have done an intense anti virus&malware scan, deleted the player app, cleared cache, tried on Chrome and on Safari and still having this error code pop up. 

Any other ideas? 

[Saint1976 · Accepted solution]

@Anonymous User it could be one of a thousand things running in the background - snipping tool, zoom, Skype, Photoshop, an extension for screen shots, web camera......

[Anonymous User]

Yeah I've cleared all of those programs yet its still happening. 😞 

[Saint1976]

@Anonymous User read through pages 2-4 as loads of suggestions

https://community.nowtv.com/t5/PC-Mac/quot-Screen-recording-software-detected-quot/td-p/490652/page/2

[Anonymous User]

Might sound ridiculous, but I had the snipping tool open and I got this error code. Closed the snipping tool and the error stopped. 

[RoyB]

@Anonymous User 

Not ridiculous at all - the Now IP protection sees the snipping tool as a potential way that Now content could be captured, and that is a no-no.

The protection has no idea how little the snipping tool can actually capture, and can only see it as a qualitative threat, nor realising that it can hardly be a quantative one.

Of course, that inability might be seen as ridiculous….

[RugbySoundIssue]

@Anonymous User Same here! 

[Nitro]

@RugbySoundIssue  do you have a macbook? Try removing Zoom and Quicktime.

[gavs82008]

@RugbySoundIssue 

The user you replied to is no longer on the forum. So we have no idea what post your actually replying to.

[RoyB]

@gavs82008 

In @RugbySoundIssue‘s post, you can see:-

In response to Anonymous User's comment

If you click or tap that, it will open the comment being responded to, which addresses the issue you raise in the post referenced by the ‘In response to’ on this posting.