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Anonymous User
Not applicable

Excessively high and variable ping

At night the ping gets really high in excess of 200, which makes playing online games terrible. Did a trace route, and found 4 jumps of around 50ms. Who do  I contact to find a solution? Thanks

1 REPLY 1
RoyB
Legend

@Anonymous User 

 

Talk to your broadband provider.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.