Error windows 10

[Anonymous User]

Greetings to all

I'm getting an error whenever I start to watch something on the now tv app. I get the video and sound feed to display for about 3 seconds. then is bombs out and i get an error

Device problem

There is a problem playing content on this device. please check there are valid video and audio devices connected, and configured correctly, then try again

Error code:VGC-4277600256:4277600256

I cleaned up the install of the application, and did a  full reinstall, and I'm having the same issue.

has anyone else had this issue.

many thanks

[Saint1976]

@Anonymous User there are a few threads going back a couple of years with this error code but unfortunately they haven't been solved.

Below is a link to a Sky Germany community thread. Some people have surmised (based on sky's help pages) the problem is related to multiple external monitors, connected audio devices, graphics cards and/or antivirus software but beyond that I'm afraid I can't offer any help.

https://community.sky.de/t5/Streaming/Fehlercode-VGC-4277600256-4277600256-was-tun/td-p/171742