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Anonymous User
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Error code f20000

Every time I try to stream anything on my laptop on the Now TV player it gives me the error code f20000

 

Searched everywhere on this forum and can't find any info. What should i do to fix the issue?

 

Thank you in advance

 

J

66 REPLIES 66
Anonymous User
Not applicable

Firefox 51 no longer works.

Anonymous User
Not applicable

I've just had the same problem, Cisco core dumping on a SIGBUS error. I used dtrace to identify the problem and seemed to have fixed it (for me at least). It seems Cisco creates/uses a '.cisco' directory in your $HOME directory. I removed it and the player works fine now 🙂 Hopefully this might be of some use to other people.

Anonymous User
Not applicable

Louis,

 

I renamed the .cisco folder to .zz_cisco and restarted everything.

 

Same issue.

 

Thanks for sharing though.

 

Matt

Anonymous User
Not applicable

Hi Matt,

Please set up your Mac on OpenDNS (https://www.howtogeek.com/howto/38793/how-to-switch-mac-os-x-to-use-opendns-or-google-dns/ )

You can get your OLD DNS back by checking your ISP DNS on https://www.whatsmydns.net/dns/uk

Set DNS to open DNS worked
Primary: 208.67.222.222
Secondary: 208.67.220.220

Anonymous User
Not applicable

Hi there,

I'm trying to watch NowTV on my Mac (running Mac OS 10.12.5). I've tried the following so far tonight:

* Using Safari, and clicking a link to watch a programme (result: f20000 error)

* Closing the NowTVPlayer, and clicking the link again (result: f20000 error)

* Closing the NowTVPlayer, logging out and logging back in, then clicking the link (result: f20000 error)

* Running Firefox, clicking the link to watch the programme in that (result: f20000 error)

* Closing the NowTVPlayer, and clicking the link in Firefox again (result: f20000 error)

* Closing the NowTVPlayer, logging out and back in, then clicking the link in Firefox (result: f20000 error)

* Installing the old v5.1 of Firefox, clicking the link in that to watch the programme (result: f20000 error)

* Changing the DNS on my connection to use OpenDNS (result: f20000 error)

* And GoogleDNS (result: f20000 error)

* Reinstalling the NowTVPlayer software (worked)

 

All I want to do is watch the programmes that I've paid my money to view. Why is it that every time I want to do so on my laptop instead of on my smartphone or television, I have to negotiate so many ridiculous hoops?

 

I have the CiscoVideoGuardMonitor process running - and it automatically reopens everytime I kill the process. I note from a recent thread on Slashdot (https://it.slashdot.org/story/17/06/20/1526259/cisco-subdomain-private-key-found-in-embedded-executa..., referencing this Google groups discussion - https://groups.google.com/forum/#!topic/mozilla.dev.security.policy/T6emeoE-lCU) that this application contained a private key, which has been revoked - I wonder if this is related to the fact that I was unable to watch anything until I reinstalled the NowTV software.

 

Is there any danger of Sky moving to an alternative platform for delivery of streaming video, as this replacement for Silverlight seems... pretty shoddy.

Anonymous User
Not applicable

I am also getting the f20000 error code every time I try to use the NowTV player at my home. I'm using a MacBook Air running OS 10.11.6, and have tried both Safari and Firefox browsers. I've installed and uninstalled the player several times but no joy. I'm not willing to try the out of date version of Firefox, that seems sub optimal from a security perspective, and from what others have said I'm not confident it will solve this issue.

 

Silverlight was working perfectly until a couple of weeks ago - it appears that NowTV have since made a change their end which now forces a default to the NowTV player and invalidates Silverlight.  The guy I spoke to using the online chat basically admitted this. Interestingly, the NowTV player works fine on the same machine while I'm at work, so it does appear this is some sort of network configuration conflict issue. I'm not a technical person so don't feel comfortable mucking about with the nuts and bolts of my network set up, I just want the player to work! 

 

An added frustration is the fact that there's no way to know if the issue has been fixed without paying for a pass, and then I have to pester NowTV for a refund when I can't use it. It would be really helpful if the NowTV online help could at least acknowledge there's a problem, and find a way of communicating with affected customers to implement a fix. I'm not even clear whether or not they're actually working on this - based on their online 'help' they appear to be in denial. The least they could do is re-enable Silverlight so that those of us who still have that installed can use it until such time as they have a fit-for-purpose player.

Anonymous User
Not applicable

This is the email thread I have just had - Spent 2 hours no joy.:

 

SaveEnd
 
Bharati: Thanks for contacting NOW TV, you are talking to Bharati. Can I start by taking your full name and email address, please?Me: Vyget (11/07/2017, 21:22:13): Thanks for contacting NOW TV, you are talking to Vyget. How can I help?
Me (11/07/2017, 21:22:27): Samir (11/07/2017, 21:00:10): Thanks for contacting NOW TV, you are talking to Samir. How can I help?
Me (11/07/2017, 21:00:34): I get error f20000 and not fixed by reboot
Samir (11/07/2017, 21:00:52): That's strange but be rest assured, you're in safe hands now and I'll help you get this sorted out.
Samir (11/07/2017, 21:01:07): May I know if you have a NOW TV box or NOW TV Smart box?
Me (11/07/2017, 21:01:26): yes but this is on my laptop/ mac
Samir (11/07/2017, 21:02:17): Okay. One moment
Samir (11/07/2017, 21:05:18): May I know if you are trying to view on the browser if yes, which one
Me (11/07/2017, 21:05:58): safari but it launches the now tv app and then the error pops up
Samir (11/07/2017, 21:07:33): Okay. Can you re-install the app once and check if it works
Me (11/07/2017, 21:10:18): doing that now
Samir (11/07/2017, 21:10:24): Thank you
Samir (11/07/2017, 21:10:31): I appreciate your efforts
Me (11/07/2017, 21:12:22): no still not working
Samir (11/07/2017, 21:14:15): Can you try clearing cache on Safari and try viewing the content
Me (11/07/2017, 21:16:54): I tried chrome as well and still not working. Looking at now tv forum this has happened to lots of other people
Me (11/07/2017, 21:22:48): got disconnected please pick up from Samir
Me (11/07/2017, 21:23:09): Tried clearing cache no joy
Vyget (11/07/2017, 21:23:09): Sorry for the disconnection.
Vyget (11/07/2017, 21:23:46): Let me try and help you. Please give me a moment to go through the previous chat.
Vyget (11/07/2017, 21:25:40): Thanks for your patience.
Vyget (11/07/2017, 21:26:00): Can you tell me, which windows you have for your PC?
Me (11/07/2017, 21:26:22): Its a mac
Vyget (11/07/2017, 21:26:39): Okay.
Me (11/07/2017, 21:27:07): version 10.12.5 (16F73)
Vyget (11/07/2017, 21:27:23): Can you try a different browser, i.e. Mozilla Firefox?
Me (11/07/2017, 21:27:37): tried chrome same error
Me (11/07/2017, 21:27:40): Model Name: MacBook Air
Model Identifier: MacBookAir5,2
Processor Name: Intel Core i5
Processor Speed: 1.8 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 3 MB
Memory: 8 GB
Boot ROM Version: MBA51.00EF.B0C
SMC Version (system): 2.5f9
Serial Number (system): C02JC3HVDRVG
Hardware UUID: 98134490-4EE6-5981-88A6-F9E1A83C9CC8
Vyget (11/07/2017, 21:28:40): We don't recommend Chrome. Can you please try Mozilla Firefox?
Me (11/07/2017, 21:29:08): will do downloading now.
Me (11/07/2017, 21:29:34): this is all a pain if firefox does not work i want a refund
Vyget (11/07/2017, 21:29:48): Be rest assured, it will work.
Vyget (11/07/2017, 21:32:36): Any luck?
Me (11/07/2017, 21:33:52): Not working on firefox. same f20000 error message
Vyget (11/07/2017, 21:34:16): Thanks for trying Matthew.
Vyget (11/07/2017, 21:34:29): Let's try the troubleshooting steps.
Vyget (11/07/2017, 21:34:40): Rebooting your computer will usually fix the problem by triggering Cisco VideoGuard to run. Once you've restarted your PC or Mac, you should then be able to watch.
Me (11/07/2017, 21:35:03): tried that first time round - did not work
Vyget (11/07/2017, 21:35:14): Okay.
Vyget (11/07/2017, 21:35:48): Can you try a different device and see if there is problem in that as well?
Me (11/07/2017, 21:36:41): no works on my phone
Vyget (11/07/2017, 21:37:01): Okay.
Vyget (11/07/2017, 21:37:11): https://www.microsoft.com/en-gb/store/p/now-tv/9wzdncrdm157
Vyget (11/07/2017, 21:37:37): Please follow the above link and download the NOW TV app from the link.
Me (11/07/2017, 21:37:43): that is a pc file not mac
Vyget (11/07/2017, 21:37:51): Okay.
Vyget (11/07/2017, 21:38:13): Give me a moment please.
Bharati: Hi there,Me: matt butler [email removed]Bharati: I'm really sorry that the chat was disconnected, might be because of some connection error or network issue.Me: I have tried everything suggested and not working stillMe: Please can I cancelBharati: Ahh, its not good to see you cancel the pass so please uninstall the player and I will help you with a link to get the player again.Bharati: Here is the link : https://web.static.nowtv.com/watch/NOWTVPlayerInstaller-Mac.zipMe: I have reinstalled twiceBharati: Please give it a last try with this link.Me: will do but this is the last tryBharati: Thanks and if doesn't work then I will escalate to my higher team,.Me: Still not working with your new link on firefox. Launches the app correctly but no joy. I have rebooted 3 times reinstalled 4 times cleared cache twice and installed a new browser once.Me: Please can I ave a refund and I will go to amazon prime
Anonymous User
Not applicable

Ran into the same issues trying to watch Sky Sports from my macbook pro. Have Now TV Player App installed and have silverlight installed and set the plugin to on and allow but can't play any content.

 

Now TV should refund customers. 

Anonymous User
Not applicable

Previously this Spring, I just kept using Silverlight in Safari on Mac.  It worked up through maybe three weeks ago.


Am I correct that now that is not an option and on a Mac you must use the app?  The app is not acceptable as if is not smooth.  The sliverlight was perfect, closer to live TV too, less delay, but most of all, smooth and consistent.  I had been using it for two years!

 

I would suggest the team immediately give those of us that still have silverlight installed, an option to use that again until you fix this awful Mac app.

 

Could someone confirm I am not missing something and there is a way to go back to silverlight?  I have uninstalled the special app, but it still does not default to silverlight.

 

And has anyone tried the Sky Go stand alone service (35 pounds per month I think)? Years ago before Now TV, I would use that and it used Flash for the video.  Does it work any better than Now TV after this Now TV app change? 

 

Thanks. 

Anonymous User
Not applicable

I believe they made a change a few weeks back to force you to use the NowTV player even if you have Silverlight installed. I'm also really unhappy about this as I'm unable to get the NowTV player to work on my Mac at all (f20000 error), whereas Silverlight always worked fine.