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Anonymous User
Not applicable

Error Code OVP_0012 on Samsung TV & PC - app works on phone

I keep getting this error code. Have tried reinstalling etc, still doesn't work.


Tried to talk to live chat but can't get past the bot.

 

Works fine on the Now TV phone app.

 

Another thread from 2018 suggested rolling back to an earlier version but I've looked and don't know how to do that. 

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Anonymous User 

Try setting the TV back to factory settings?

 

As for PC, do you have BitDefender?

FYI that I do not work for NOW, just a NOW customer trying to help
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Strange the same error code is happening on two different NOW device platforms and i am assuming it's happening on all NOW content.

 

Out of curiosity are you using the phone over its mobile data or off your home Router.

 

Where i am assuming you are not using any VPN on the two devices with this error code ?