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Anonymous User
Not applicable

‎25-10-2021 14:41

Error Code: OVP_00013

I had accidentally forgot to turn off my work VPN when launching NOW TV Player on my laptop and have the above error code.

 

I cleared all cookies and history, made sure the VPN wasn't active and I removed NOWTV and reinstalled it but still showing the code.

 

It still works fine from my Phone app and TV.

 

Any suggestions on what I can try?

 

Thank you

  • PC
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3 REPLIES 3
Anonymous User
Not applicable

‎25-10-2021 14:49

To confirm

 

I have now fixed the problem 

 

thank you

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redchiz1
Champion 2

‎25-10-2021 14:53 - edited ‎25-10-2021 14:53

In response to Anonymous User's comment

That was quick and good to know you got it sorted.

 

Anything you can share that may help others in similar circumstances? The benefit of a community after all.  🙂

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schnapps
Legend 5
Legend 5

‎25-10-2021 14:53 - edited ‎25-10-2021 14:55

Hi @Anonymous User 

 

I don't use a PC for watching NOW myself, but i would be inclined to temporary power down both your PC and Router for a minute and then restart them both to see if this clears the VPN error message.

 

You could also try a logout and log back in on your NOW account and maybe try a different internet browser when watching NOW.

 

Apart from that get in touch with NOW live chat for further assistance and help.

 

Edit - Ignore my post, where you have seemed to resolved it whilst typing my reply 👍.

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