@Anonymous User
Ctrl-Alt-Del (all three keys at once, Enter won’t be needed)
Task Manager
Select the tab Processes, look for anything that might be screen scraping software, stop the Process.
Select the tab Services, ditto, though you can safely ignore all the Stopped ones.
You will have one of three outcomes:-
No change.
Now works.
The PC misbehaves.
In the latter case, restart it, and all will be well again, though you will be back to square one.
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
