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Anonymous User
Not applicable

Devices

Hi there i have two samsung tvs , im in lounge wifes in the bedroom , lounge tv is fine bedroom one says too many devices ??? Help very annoying
3 REPLIES 3
schnapps
Legend 5
Legend 5

Hi @Anonymous User

 

Go into your My Account > Manage Devices and remove the Samsung TV in the Bedroom off the list.

 

If you haven't got any device swaps this month, jump over to live chat and ask them to remove the TV in the Bedroom off your list.

 

The latest Samsung NowTV App update seems to have caused this where the Manage Device software thinks you are trying to watch on a further additional Samsung device.

 

Here's a link to live chat.

 

https://help.nowtv.com/contact-us/managing-my-devices

Anonymous User
Not applicable

Hi there is no devices on the list at all ?
schnapps
Legend 5
Legend 5

Hi @Anonymous User

 

Have you double checked that your login details on the NowTV App on the Samsung Smart TV's match when you log in here to check your device list by going to My Account > Manage Devices ?

 

Live chat might be your best option, where they can check your account and look into your device list.