Device Limit Reached

[Anonymous User]

after watching one movie on the ps3 app I went to bedroom to watch another for it to say devcice limit reached, went back to the ps3 and it's saying the same thing, checked in the device manager and it's saying no device are attched to this account

[Anonymous User]

Hi traciecat,

Thanks for your post.

I have sent you a Private Message about your issue.

Kind regards,

Henrik

NOW TV Team

[Anonymous User]

Hello.

I am having the same problem.

Only one device registered, and yet I am being told 'Your device activity limit has been reached, you cannot add another device. '

Would appreciate a speedy response as I am hoping to watch the Masters before it ends this evening.

[Anonymous User]

@Anonymous User the quickest method is to jump on to Live Chat and explain your situation, they might be able to sort something out for you this month.
Visit http://help.nowtv.com/article/Managing-Devices
and at the bottom will be a Contact Us button, from here Live Chat should be available (hours are 8am-midnight).

[Anonymous User]

Thanks a lot. I actually tried that but there didn't seem to be anybody to
chat to.

[Anonymous User]

Hi @Anonymous User

Sorry to hear you've had this problem.

I have reset your device slots for you to resolve this.

Please do be aware of our device management information though 🙂

Hope that helps and sorry for the delay.

Thanks,

Rich

The NOW TV Team

[Anonymous User]

I am having problems watching Now TV on my Windows PC and XBOX devices. I recently bought a Now TV Box and swapped my Mac device for the Box. 

However since doing this I have not been able to use my other devices. It comes up with the message that there are too many devices registered. When we have 4 devices connected (which includes the PC and 2 XBOXs). 

Please sort this out as no one in the house can watch Now TV that we are paying a lot for!!!

thanks. 

[Anonymous User]

I have same problem one space available but only letting me use 1 device

[Anonymous User]

Hi charlie208,

Thanks for your post and sorry to hear of the issue.

We've private messaged you regarding this query.

Hope to get this resolved for you as quickly as possible!

Kind Regards,

Justin
NOW TV Team

[Anonymous User]

Same problem. Can you please fix it now or give me my money back?

[Simon-J]

Hi @Anonymous User ,

Thanks for posting.

It's not a problem to fix as such, you've reached your maximum number of changes for the month, this is when you add or remove a device, not that you've reached your maximum four devices registered. 

Everything you make a change, like removing a device your made aware of how many changes you have left. 

You can find more information on this here.

I'll send you an email with some more information regarding your account. 

Thanks

Simon

NOW TV Team