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cmoseley
Advocate

Device limit reached

I'm experiencing this problem now but I only have 2 devices listed against my account.

 

 

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Anonymous User
Not applicable

Re: device limit reached but only have one devcice attcehed

Hi cmoseley,

 

Thank you for your post.

 

Take a look at Managing Devices Device Limits.

 

As it is account related I have sent you a private message.

 

Thanks,

 

Zaheer

 

NOW TV Team.

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Anonymous User
Not applicable

Re: device limit reached but only have one devcice attcehed

lol im getting same issue with no device attached 😛 could you reset me please

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Simon-J
Community Manager
Community Manager

Re: device limit reached but only have one device attcehed

Thanks for posting.

It sounds like you've reached your maximum device changes for the month.

Please see this article for more information on managing your devices.

I've sent you a private message regarding your account information.

Thanks

Simon
NOW TV Team

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jolaf1
Advocate

Re: device limit reached but only have two devices connected

 I watch movies on two  iOs devices and on both the 'device limit reached' message is appearing and making it unable to watch. 

 

Please me resolve this problem, thanks in advance

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Aaron-S
NOW TV Team (Retired)

Re: device limit reached but only have two devices connected

Hi Jolaf1.

 

Thanks for getting in contact.

 

Please be aware that as stipulated by Sky you are allowed one change a month after you have set up your initial four devices. Please refer to the following article regarding this.

 

Regards,

 

Aaron

NOW TV Team

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jolaf1
Advocate

Re: device limit reached but only have two devices connected

Thanks for replying, but as it is the start of the month, i have not made any changes this month. 

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Mmggg
Advocate

Device Limit Reached

I bought a movie pass and I can't watch a movie because it's telling me my device limit has reached even though I haven't and plus I haven't used now tv for a long time. I want to watch a movie today please help. This is frustrating

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Anonymous User
Not applicable

Re: Device Limit Reached

Hi Mmggg,

 

Thank you for your post.

 

Click here regarding device limit reached.

 

As this is account related you will shortly receive a private message.

 

Thanks,

 

Zaheer

 

NOW TV Team.

 

 

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timothyjonesv
Advocate

Re: Device Limit Reached

I also have the same issue. I am unable to  add any devices as Ive maximised my device allowance. 

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