Device Limit Reached

[Anonymous User]

after watching one movie on the ps3 app I went to bedroom to watch another for it to say devcice limit reached, went back to the ps3 and it's saying the same thing, checked in the device manager and it's saying no device are attched to this account

[Simon-J]

Hi Jdeluca,

It sounds like you've reached your allowed number of changes for the month.

I've sent you a private message with more information regarding your account.

Thanks

Simon

NOW TV Team

[Anonymous User]

I have a Youview box, a NowTV box and a PS3, but I have had to reset and reinstall my YouView box on several occasions each time it is added as a new device. Now I get a device limit reached message. Can I reset my devices.

[Anonymous User]

Hi Guys,

Thanks for getting in touch with your post. Sorry to hear that you're having issues with your devices.

We're currently looking into this and hope to have a speedy resolution.

We shall be in touch as soon this is all resolved.

Kindest regards,

Michael

NOW TV Team

[Anonymous User]

Hi Jackb, Stagpole, Bimper1764,

Thank you for your posts.

Sorry to hear you have been experiencing issues.

As this is an account related matter I will be shortly sending you all a private message to help resolve this issue.

Thanks,

Zaheer

NOW TV Team

[Anonymous User]

I'm getting the same problem

Your device limit has been reached. Manage your devices at nowtv.com/account/devices

I've not added any new devices and am using the same PC, Browser, etc as I have been doing for months

My Silverlight 5 (5.1.20913.0)

Can someone reset all my devices

[Anonymous User]

Hi LondonGuy2013,

Thanks for getting back to us, sorry to hear that this is still occurring.

Having looked at the issue, this should now be resolved.

Let us know how you get on.

Thanks again,

Michael

NOW TV Team

[Anonymous User]

Having the same problem can you please reset my devices cantg watch on any platform saying ive reached my limit, thankyou

[Anonymous User]

Hi LukeyDavis,

Thanks for contacting NOW TV regarding your device query.

NOW TV currently allows all subscribers to have 4 devices allocated to each account.

You are also allowed one device reset per month, per account.

You can manage your devices yourself by going to the my account section when signing in.

The good news is you can reset your devices at the start of the new month.

I have reset your devices for you as a good will gesture.

Regards

Igor

NOW TV Team

[Anonymous User]

Hi I’m really having trouble resetting a device I haven’t added any new devices this month and I have to wait until December, please someone help me as I have a new device but can not watch my now tv my username is [email removed] thank you!

[Anonymous User]

I have this error.

I have 2 Now TV boxes and an ipad.

Not used the second Now TV box in ages and go to use it tonight and it says device limit reached. Checked 'my account' and I am only using 2 devices out of 4?

What can I do to fix?