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Anonymous User
Not applicable

Cant sign in on laptop.

I'm trying to sign into my nowtv account on the laptop although it keeps telling something is not right... I know it's the correct details and password, I even changed my password as it's no issue to sign in in my mobile phone. But the laptop is not recognising my details.. please help the kids use the laptop to watch their shows... Thank you. 😁

2 REPLIES 2
Saint1976
Elite 3

@Anonymous User a really daft suggestion, but have you checked caps lock? It's an easy mistake I've made on more than one occasion.

 

The other thing I've got wrong before is mobile keyboards sometimes capitalise the first letter so your new password may have a capital at the beginning.

 

If you're using Chrome, do you have a saved password which doesn't match your new one?

Anonymous User
Not applicable

I am getting exactly the same problem and it is driving me mad. I have a Sky Sports Pass and can't watch any of the games. I know the username/password is fine as I can login on my phone using those details but can't login on the laptop.