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Anonymous User
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Hello I was unable to cancel my account because the button was blacked out can you help please?
1 REPLY 1
SeeMoreDigital
Legend 5
Legend 5

Hi @Anonymous User,

 

The grey coloured 'Canel' button is not be accessible while the NOW TV accounts system is attempting to collect payment(s) from your card.

 

If no longer wish to continue with the NOW TV service you'll need to contact a NOW TV representative to resolve your issue.

 

You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers might not be sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • To 'Send us a message', click on the light blue 'Send Message' button.
  • To start a 'Live Chat', click on the dark blue 'Chat online' button.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers