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Anonymous User
Not applicable

‎12-07-2017 21:12

Can't watch anything and can't cancel!

Nothing works on this site even though I've downloaded the player and got a pass, and now I can't cancel the pass becuse that page won't load!

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3 REPLIES 3
SeeMoreDigital
Legend 5
Legend 5

‎12-07-2017 21:15 - edited ‎12-07-2017 21:16

Hi and welcome to the forum @Anonymous User,

 

Sorry to hear you're having problems. First things first: -

  • What's the make and model number of the device(s) you're using to access and play NOW TV content?
    [ie: a NOW TV 'black' box, a NOW TV 'white' box or a NOW TV 'Smart' box. Or a 'Games Console' of some type, a 'Set Top Box' of some type, a 'Smartphone' of some type, a 'Tablet' of some type, a 'Windows PC', a 'Mac' computer or another type of device]
  • If you are using a computer, what's the operating system version?
  • How is your NOW TV playback device connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?
  • What things have you already tried to get your NOW TV playback device working again?

Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!

 

Cheers

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Anonymous User
Not applicable

‎13-07-2017 18:00

In response to SeeMoreDigital's comment

Hi I'm using a windows PC with operating system winows 8, wireless wifi, tried resetting the modem, refreshing the player and the site, I can't get the check service status option to work, and I can't get the cancel passes option to load either

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Anonymous User
Not applicable

‎13-07-2017 18:10

In response to Anonymous User's comment
@Anonymous User wrote:

Hi I'm using a windows PC with operating system winows 8, wireless wifi, tried resetting the modem, refreshing the player and the site, I can't get the check service status option to work, and I can't get the cancel passes option to load either

@Anonymous User

 

Hi welcome to the Fourm,

 

If you are looking to check the service status or even get the option to cancel, and are not able to do it on your PC, we would suggest using another compatible device, and visit our website www.nowtv.com instead of using the app itself. 

 

Hope this helps

 

The Nowtv Team 

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