Can't stream on web browser

[DEW]

Desktop app no longer works so logged in via web browser. Everytime I try and view content it says 'Unfortunately we cannot complete your purchase'. I have a subscription so that does not make sense. Very frustrating. Any ideas? 

[schnapps]

Hi @DEW 

A couple of people have reported this since NOW ditched their NOW Player software and instead using your web browser on the NOW website.

Here's one link thread below where the forum member found a solution.

No idea if it helps or not.

https://community.nowtv.com/t5/PC-Mac/Unable-to-watch-NowTV-Unfortunately-we-were-unable-to-complete... 

[schnapps]

Hi @DEW 

I don't own a PC or Mac, but another thing I would check is that your internet browser is not defaulting to the NOW Ireland website if a UK customer or the NOW UK website if a Republic of Ireland customer, where I have seen this happen in the past.

[DEW]

Thanks for the help. Installed  a few updates, restarted and sync’d the time. Working now.