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Anonymous User
Not applicable
‎07-08-2017 17:56

Buffering: 0% complete

hello,

 

sky sports channels do not buffer, stays at 0%, everything is okay on my side, sort it out asap

53 Replies
SeeMoreDigital
Legend 5
Legend 5
‎07-08-2017 17:59

Hi and welcome to the forum @Anonymous User,

 

Sorry to hear you're having problems. First things first: -

  • Are you an existing or brand new NOW TV subscriber?
  • What's the make and model number of the device(s) you're using to access and play NOW TV content?
    [ie: a NOW TV 'black' box, a NOW TV 'white' box or a NOW TV 'Smart' box. Or a 'Games Console' of some type, a 'Set Top Box' of some type, a 'Smartphone' of some type, a 'Tablet' of some type, a 'Windows PC', a 'Mac' computer or another type of device]
  • If you are using a computer, what's the operating system version?
  • How is your NOW TV playback device connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?
  • If you are using a wireless (WiFi) ethernet connection, have you selected your routers 2.4GHz or 5GHz frequency band/channel option?
  • What things have you already tried to get your NOW TV playback device working again?

Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!


Cheers

0
Anonymous User
Not applicable
‎07-08-2017 18:04

Same here - currently can't stream anything and each time I try I can't get past 0% buffering
0
SeeMoreDigital
Legend 5
Legend 5
‎07-08-2017 18:09

In response to Anonymous User

Hi and welcome to the forum @Anonymous User,

 

Sorry to hear you're having problems. First things first: -

  • What's the make and model number of the device(s) you're using to access and play NOW TV content?
    [ie: a NOW TV 'black' box, a NOW TV 'white' box or a NOW TV 'Smart' box. Or a 'Games Console' of some type, a 'Set Top Box' of some type, a 'Smartphone' of some type, a 'Tablet' of some type, a 'Windows PC', a 'Mac' computer or another type of device]
  • If you are using a computer, what's the operating system version?
  • How is your NOW TV playback device connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?
  • If you are using a wireless (WiFi) ethernet connection, have you selected your routers 2.4GHz or 5GHz frequency band/channel option?
  • What things have you already tried to get your NOW TV playback device working again?

Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!


Cheers

0
Anonymous User
Not applicable
‎07-08-2017 18:19

In response to SeeMoreDigital

Long time customer,

Computer, Windows 7, internet explorer,

hard-wire internet connection - 30mbps,

already tried: reseting my pc and cleaning cookies.

 

 

0
Anonymous User
Not applicable
‎07-08-2017 18:29

In response to Anonymous User

I have the same problem and the same settings as statcom, please fix it.

0
Anonymous User
Not applicable
‎07-08-2017 18:37

In response to Anonymous User

Actually I have Windows 10 not 7, I've also tried other streaming channels like Netflix and Amazon everything is ok with those.

0
Anonymous User
Not applicable
‎07-08-2017 18:23

I can't watch anything at the moment - am using Windows and it was working fine a couple of hours ago but for the last hour I've been trying to load various different programmes all of which get as far as "buffering" and then freeze at "buffering 0%". This isn't my internet connection which is working fine on every other website including Netflix and Youtube, so must conclude that it's a problem with Now TV. Having paid for my monthly pass I'm ending up spending forever trying to get things to load with no success and I'm very unhappy with it. If it persists I will cancel my pass and will not be returning as time after time it's supposed to be "fixed" only to go down again within days.  

0
Anonymous User
Not applicable
‎07-08-2017 18:33

Same problem.. Win10, rebooted, cleared cache etc..

0
Anonymous User
Not applicable
‎07-08-2017 18:35

Laptop / windows 7 / wifi router / 30mbps fibre broadband / tried resetting laptop & cleared cookies 🍪
0
Anonymous User
Not applicable
‎07-08-2017 18:49

Just checked and as for GLB123 I have windows 10 not 7. No other internet or streaming problems other than now tv
0
Anonymous User
Not applicable
‎07-08-2017 19:12

In response to Anonymous User

Just talked to NOW TV, get the app from th windows store and it works.

0
Anonymous User
Not applicable
‎07-08-2017 18:01

In response to Anonymous User

Game of thrones wont play buffering sits at 0%. my friend used a torrent hes wathing it already 😞

0
SeeMoreDigital
Legend 5
Legend 5
‎07-08-2017 18:08

In response to Anonymous User

Hi and welcome to the forum @Anonymous User,

 

Sorry to hear you're having problems. First things first: -

  • What's the make and model number of the device(s) you're using to access and play NOW TV content?
    [ie: a NOW TV 'black' box, a NOW TV 'white' box or a NOW TV 'Smart' box. Or a 'Games Console' of some type, a 'Set Top Box' of some type, a 'Smartphone' of some type, a 'Tablet' of some type, a 'Windows PC', a 'Mac' computer or another type of device]
  • If you are using a computer, what's the operating system version?
  • How is your NOW TV playback device connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?
  • If you are using a wireless (WiFi) ethernet connection, have you selected your routers 2.4GHz or 5GHz frequency band/channel option?
  • What things have you already tried to get your NOW TV playback device working again?

Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!


Cheers

0
Anonymous User
Not applicable
‎07-08-2017 18:23

In response to SeeMoreDigital

im using a toshiba laptop with windows 7. ive tried connecting wireless and wired and both times its the same issue.

 

ive used the now TV check on the help centre and it said my connection was fine i can also stream video from othe sources. 

 

to fix the problem ive reset IE to default settings and signed back in to now tv. i can only see series 6 and 7 of game of thrones and none of the episodes ive tried will play.

 

would it be easier to cancel now tv and use another service to watch game of thrones. ive waited long enough to watch it so ive no patience for technical issues.

Anonymous User
Not applicable
‎07-08-2017 18:50

In response to Anonymous User
Game of thrones wont go past 0% buffering. Have logged out, reset browser and laptop.. still not working?!?
0
Anonymous User
Not applicable
‎07-08-2017 19:06

In response to Anonymous User

Same. I think it's on their end. I tried on Internet Explorer and on my NowTV box, no joy.

 

OS: Win 10

Desktop PC

Internet Explorer

Wired net connection

Download speed is 77Mb/s

Says 'Buffering 0%' for everything

 

White NOWTV box

Shows 'Not connected' and won't load anything

 

Power cycled my hub just incase, still nothing.

Anonymous User
Not applicable
‎07-08-2017 19:17

In response to Anonymous User

Been like this for at least an hour

0
Anonymous User
Not applicable
‎07-08-2017 19:20

In response to Anonymous User

Same.  Buffering all day.

0
Anonymous User
Not applicable
‎07-08-2017 19:26

In response to Anonymous User

Yes, I have this same problem. Frustrating!

0
Anonymous User
Not applicable
‎07-08-2017 19:53

In response to Anonymous User

Me too, very annoying. And telling me I have too many devices when I have not changed anything! Come on Now TV - sort it out.

0