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Anonymous User
Not applicable

Buffering: 0% complete

hello,

 

sky sports channels do not buffer, stays at 0%, everything is okay on my side, sort it out asap

53 REPLIES 53
SeeMoreDigital
Legend 5
Legend 5

Hi and welcome to the forum @Anonymous User,

 

Sorry to hear you're having problems. First things first: -

  • Are you an existing or brand new NOW TV subscriber?
  • What's the make and model number of the device(s) you're using to access and play NOW TV content?
    [ie: a NOW TV 'black' box, a NOW TV 'white' box or a NOW TV 'Smart' box. Or a 'Games Console' of some type, a 'Set Top Box' of some type, a 'Smartphone' of some type, a 'Tablet' of some type, a 'Windows PC', a 'Mac' computer or another type of device]
  • If you are using a computer, what's the operating system version?
  • How is your NOW TV playback device connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?
  • If you are using a wireless (WiFi) ethernet connection, have you selected your routers 2.4GHz or 5GHz frequency band/channel option?
  • What things have you already tried to get your NOW TV playback device working again?

Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!


Cheers

Anonymous User
Not applicable

Same here - currently can't stream anything and each time I try I can't get past 0% buffering
SeeMoreDigital
Legend 5
Legend 5

Hi and welcome to the forum @Anonymous User,

 

Sorry to hear you're having problems. First things first: -

  • What's the make and model number of the device(s) you're using to access and play NOW TV content?
    [ie: a NOW TV 'black' box, a NOW TV 'white' box or a NOW TV 'Smart' box. Or a 'Games Console' of some type, a 'Set Top Box' of some type, a 'Smartphone' of some type, a 'Tablet' of some type, a 'Windows PC', a 'Mac' computer or another type of device]
  • If you are using a computer, what's the operating system version?
  • How is your NOW TV playback device connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?
  • If you are using a wireless (WiFi) ethernet connection, have you selected your routers 2.4GHz or 5GHz frequency band/channel option?
  • What things have you already tried to get your NOW TV playback device working again?

Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!


Cheers

Anonymous User
Not applicable

Long time customer,

Computer, Windows 7, internet explorer,

hard-wire internet connection - 30mbps,

already tried: reseting my pc and cleaning cookies.

 

 

Anonymous User
Not applicable

I have the same problem and the same settings as statcom, please fix it.

Anonymous User
Not applicable

Actually I have Windows 10 not 7, I've also tried other streaming channels like Netflix and Amazon everything is ok with those.

Anonymous User
Not applicable

I can't watch anything at the moment - am using Windows and it was working fine a couple of hours ago but for the last hour I've been trying to load various different programmes all of which get as far as "buffering" and then freeze at "buffering 0%". This isn't my internet connection which is working fine on every other website including Netflix and Youtube, so must conclude that it's a problem with Now TV. Having paid for my monthly pass I'm ending up spending forever trying to get things to load with no success and I'm very unhappy with it. If it persists I will cancel my pass and will not be returning as time after time it's supposed to be "fixed" only to go down again within days.  

Anonymous User
Not applicable

Same problem.. Win10, rebooted, cleared cache etc..

Anonymous User
Not applicable

Laptop / windows 7 / wifi router / 30mbps fibre broadband / tried resetting laptop & cleared cookies πŸͺ