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Anonymous User
Not applicable

Black white screen on laptop

I watch NowTV on my laptop - always works fine. Logged in tonight and main login screen is fine (I can view my account, etc) but when I click on My TV, or search shows, or click on the entertainment tab, I get a blank white screen. Nothing happens when I refresh. Any suggestions?

2 REPLIES 2
Karl-F
Community Manager
Community Manager

Sorry to hear that @Anonymous User. 

Can you please let us know how you are using NOW TV on your Laptop? 

Are you using the NOW TV Player or the Windows App? 

Thanks, 

Karl

bacillus
Expert

I think the OP is describing the issue I posted of a few days ago.

https://community.nowtv.com/t5/PC-Mac/Issue-with-try-to-play-anything-with-Win10-with-the-latest/td-...

Until they fix this IE issue, I have to use Edge instead of IE11 to play nowtv on my laptop.